UX Designer & Research Operations Manager - Fixed Term Contract

Tesco Technology; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Tesco Technology is seeking a UX Design & Research Operations Manager to enhance operational excellence within the UXDR team. In this fixed-term role, you will support the Design System team, promote cross-functional collaboration, and ensure optimal UX practices. The role offers a hybrid work environment and a competitive benefits package, including an annual bonus and private medical insurance.

Benefits

Annual bonus scheme of up to 20% of base salary

Holiday starting at 25 days plus personal day (plus Bank holidays)

Private medical insurance

26 weeks maternity and adoption leave (after 1 year of service) at full pay

Free 24/7 virtual GP service

Qualifications

• 2+ years of experience in user experience, service design, or user research.
• Familiarity with design systems and implementation.
• Proven experience in leading improvement programs and optimizing operational processes.

Responsibilities

• Provide operational support to enhance design and research processes.
• Collaborate with teams to ensure timely delivery of services and tools.
• Use data to develop critical metrics for improved operational efficiency.

Tools

Figma

Jira

Aha

Miro

Confluence

Job description

UX Design & Research Operations Manager - Fixed Term Contract

Join to apply for the UX Design & Research Operations Manager - Fixed Term Contract role at Tesco Technology

UX Design & Research Operations Manager - Fixed Term Contract

Join to apply for the UX Design & Research Operations Manager - Fixed Term Contract role at Tesco Technology

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We’re looking for a confident, resourceful and flexible Operations Manager to join our multidisciplinary UX Design and Research team.

Our team is committed to simplifying the way UXDR works at Tesco. By enabling a culture of high-performance, we can accelerate the strategic role design and research have in shaping our products and services, ultimately increasing the value to our customers, colleagues, and Tesco.

And the outcome? Delightful and impactful experiences for over 12million digitally engaged customers and over 300,000 colleagues. And business goals exceeded every time.

As a UX Design & Research Operations Manager, you’ll be instrumental in optimising how the UXDR team works and the impact it has. You’ll provide operational support, enhancing processes, tools, and platforms. And by and collaborating with leads, managers, and Heads of Design, you’ll improve operational excellence.

Your focus will be supporting our Design System team by improving their operational practices, driving adoption across UXDR, and enhancing satisfaction with the design system.

Working closely with the Design System Manager, Lead Designer, Product, and Engineering teams, you’ll drive adoption of our design system. This will help unlock significant time and resource savings, ensure user experience consistency, promote accessibility and foster cross-functional collaboration.

Teamwork mixed with consistency and expert insight is the recipe for success. So, you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.

Here’s a taste of what you can expect.

You’ll join a business that values your expertise, experience and insight. You’ll be a crucial part of a dedicated team full of individuals from a diverse set of backgrounds who share your determination and motivation. You'll enjoy a hybrid role that builds the perfect work/life balance, helping you be yourself both professionally and personally. And a benefits package that’s more than competitive.

About the role

We’re looking for a confident, resourceful and flexible Operations Manager to join our multidisciplinary UX Design and Research team.

Our team is committed to simplifying the way UXDR works at Tesco. By enabling a culture of high-performance, we can accelerate the strategic role design and research have in shaping our products and services, ultimately increasing the value to our customers, colleagues, and Tesco.

And the outcome? Delightful and impactful experiences for over 12million digitally engaged customers and over 300,000 colleagues. And business goals exceeded every time.

As a UX Design & Research Operations Manager, you’ll be instrumental in optimising how the UXDR team works and the impact it has. You’ll provide operational support, enhancing processes, tools, and platforms. And by and collaborating with leads, managers, and Heads of Design, you’ll improve operational excellence.

Your focus will be supporting our Design System team by improving their operational practices, driving adoption across UXDR, and enhancing satisfaction with the design system.

Working closely with the Design System Manager, Lead Designer, Product, and Engineering teams, you’ll drive adoption of our design system. This will help unlock significant time and resource savings, ensure user experience consistency, promote accessibility and foster cross-functional collaboration.

Teamwork mixed with consistency and expert insight is the recipe for success. So, you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.

Here’s a taste of what you can expect.

You’ll join a business that values your expertise, experience and insight. You’ll be a crucial part of a dedicated team full of individuals from a diverse set of backgrounds who share your determination and motivation. You'll enjoy a hybrid role that builds the perfect work/life balance, helping you be yourself both professionally and personally. And a benefits package that’s more than competitive.

You will be responsible for

• Provide hands-on tactical operational support to develop and implement efficient design and research processes, frameworks, and ways of working.
• Maximise the operational capability, value, and impact of a market leading UX Design and Research practice.
• Support the adoption and operationalisation of the Digital Design System (DDS).
• Collaborate with external vendors and internal teams to ensure timely delivery of services and tools. Oversee licensing, access, and budgeting for design and research platforms.
• Work with partners to establish and streamline important usability metrics and ensure their smooth integration throughout the organization.
• Use data to assist in developing and implementing critical metrics to improve operational efficiency and effectiveness of the UX research and design teams.
• Foster improved collaboration between design, product, and engineering teams. Break down silos and enable a unified approach to design and engineering.
• Implement key continuous improvement and capability maturity initiatives to realise UXDR strategy.
  

You will need

• 2+ years direct experience of user experience, service design or user research.
• 2+ years design operations, project management or product management.
• A strong understanding of design systems and their implementation and experience working with a design system team.
• Proven experience leading improvement programs, optimising operational processes, and using metrics and data to guide decision-making.
• Practical experience in root cause analysis, prioritization methods, business process analysis, and optimisation.
• Experience in resolving conflicts, facilitating discussions, and promoting collaboration and problem-solving.
• The ability to collaborate effectively with cross-functional teams
• Familiarity with Lean/Agile and product management concepts, principles, and practices.
• Ability to work independently in a fast-paced environment, proactively tackle problems, and navigate complexity to deliver valuable outcomes.
• Effective in working with a broad range of partners, including senior management, to understand issues, share insights, and create alignment.
• A deep understanding of UX principles and standard methodologies.
• Proficiency in design and project management tools (e.g. Figma, Jira, Aha, Miro, Confluence).
• Excellent project management, organisational, communication and interpersonal skills.
• A proactive demeanour with a strong interest in personal growth and continuous learning.

Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Hereto find out more!

• Annual bonus scheme of up to 20% of base salary


• Holiday starting at 25 days plus a personal day (plus Bank holidays)


• Private medical insurance


• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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