Strategy Associate - TWE46094

twentyAI; Greater London; On-site; GBP 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Job summary

twentyAI is seeking an Operations Strategy Associate in London to join a fast-growing InsurTech. You will sit at the intersection of Claims, Operations, Product and Data to turn ambiguity into scalable processes and data-driven decisions.

The role requires building processes from scratch, challenging senior stakeholders and shaping how products are adopted. This is a full-time, on-site position with high ownership as the company scales.

Qualifications

• 4+ years' experience across Operations, Strategy & Product in FinTech/InsurTech.

Responsibilities

• Turn complex processes into clear, scalable workflows across claims, operations and automation.
• Use metrics to identify bottlenecks and drive better decisions.
• Translate operational challenges into product decisions with the Product team.
• Lead rollout and adoption of new processes, systems and features with influence.

Skills

Process improvement

Automation

Product mindset

Stakeholder influence

Operations strategy

Job description

Operations Strategy Associate - £100,000 - £120,000 base + bonus + equity - London, 5 days in office

Do you want to join a fast-growing, investor-backed InsurTech in London transforming the industry through AI and technology?

We're looking for an Operations Strategy Associate to sit at the intersection of Claims, Operations, Product and Data, helping turn a rapidly scaling operation into a more efficient, measurable and scalable business.

This is a highly visiable ownership role for someone who can turn ambiguity into process, use data to drive decisions, challenge senior stakeholders and influence how products are built and adopted.

What you'll do

• Turn complex or inefficient processes into clear, scalable ways of working across claims operations and automations
• Use operational metrics to identify bottlenecks, measure performance and drive better decisions.
• Work closely with Product to translate real operational challenges into effective product decisions and improvements.
• Lead the rollout and adoption of new processes, systems and product features, influencing teams without direct authority.

What we're looking for

• 4+ years' experience across Operations, Strategy & Product, ideally within a FinTech, InsurTech, start-up or high-growth environment.
• Strong process improvement and automation skillset.
• A proven ability to build processes from scratch, rather than simply operate within existing ones.
• Someone who can challenge senior stakeholders, ask the right questions and influence without direct authority.
• Strong product mindset, with the ability to understand operational problems and translate them into practical product improvements.
• Comfortable operating in a fast-paced, ambiguous environment with a high level of ownership.

What success looks like

You'll help establish clear claims processes, define meaningful operational metrics, provide actionable insight to Product, accelerate the rollout and adoption of new features.

This is a full-time, on-site role in London, 5 days a week. It's an all-hands-on-deck environment where you'll have genuine ownership and the opportunity to help shape the way the business operates as it continues to scale.