Strategic Workforce & Budget Governance Partner

TikTok; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

TikTok is seeking a senior program manager to lead the development and continuous improvement of global workforce strategies and partnership portfolios within Trust and Safety. You will collaborate with multiple business units, provide local insights, and develop processes to support capacity forecasting and balanced decision-making.

Responsibilities include end-to-end workforce planning, working with Operations, Commercial, and Procurement to optimize costs, and driving system enhancements for

Qualifications

• Bachelor's degree or higher in a quantitative field (e.g., Finance, Economics, Mathematics, Supply Chain Management) or Business Administration.
• Advanced analytical skills.
• Demonstrate experience in program management, successfully delivering large-scale, complex projects from inception to completion, including robust change management.
• Exceptional stakeholder management skills with expertise in navigating complex matrix organizations. Must have a proven ability to lead through influence across various functions, regions, and leadership levels to drive alignment and achieve program goals.
• Exceptional communication and presentation skills.

Responsibilities

• Drive the end-to-end strategic workforce planning cycle, managing all milestones and progress tracking while developing agile processes to proactively address challenges in a dynamic business environment.
• Partner with key cross-functional stakeholders (Operations, Commercial, Procurement) to translate local insights into actionable strategies for risk mitigation, cost avoidance, and workforce optimization.
• Collaborate with the budget and payments team to co‑develop and execute tailored BPO budget plans, ensuring strict compliance with all financial and legal governance.
• Perform data‑driven analysis of the BPO workforce—including deep dives on key forecasting parameters—to forecast future needs, identify risks, and provide strategic recommendations to support long‑term business growth.
• Communicate strategy and performance to leadership by developing and presenting executive‑level reports and dashboards on planning progress, and analytical insights.
• Lead continuous improvement initiatives by overseeing the implementation of new systems, tools, and automated processes to enhance the efficiency and scalability of workforce and budget management.

Skills

Program management

Stakeholder management

Advanced analytics

Communication

Education

Bachelor's degree (Finance, Economics, Mathematics, Supply Chain Management) or Business Administration

Job description

TikTok is seeking a senior program manager to lead the development and continuous improvement of global workforce strategies and partnership portfolios within Trust and Safety. You will collaborate with multiple business units, provide local insights, and develop processes to support capacity forecasting and balanced decision-making.

Responsibilities include end-to-end workforce planning, working with Operations, Commercial, and Procurement to optimize costs, and driving system enhancements for