Strategic Vendor & Contract Manager — Hybrid

Venesky Brown; Glasgow; Hybrid; GBP 39,000 - 43,000; Full time

Job summary

Venesky-Brown’s client, a public sector organisation in Glasgow, seeks a Business Support Manager for an initial 3-month contract at £28.68/hour PAYE, with hybrid working. You will manage contractor and vendor processes, oversee contracts, and drive service improvements while aligning with ITIL practices and governance objectives.

Key responsibilities include supervising a business support administrator, ensuring compliance, and delivering value through performance monitoring and stakeholder

Qualifications

• Educated to degree level, or able to demonstrate extensive IT/procurement experience.
• Postgraduate qualification pursued or completed in a relevant field.
• ITIL Practitioner Level training and service management knowledge.
• Formal Information Governance training or accreditation.
• Experience in contract and vendor management within similar environments.
• Strong communication and leadership in complex settings.
• Excellent MS Office/ MS 365 proficiency and data security awareness.
• Ability to work with external organisations and stakeholders.

Responsibilities

• Provide expert knowledge of contractor and vendor management processes.
• Set objectives with Head of Digital Governance and monitor progress.
• Line manage the Business Support Administrator post.
• Monitor and manage contracts to meet compliance objectives.
• Develop training and policies for contract and business support management.
• Oversee financial management of contracts to ensure targets are met.
• Monitor supplier performance against KPIs and drive improvements.
• Engage with IT management to gather user feedback and drive CSIPs.
• Benchmark performance and pursue opportunities for efficiency.
• Define IT service management relationships with core systems suppliers.
• Handle complex issues on security/confidentiality breaches in procurement.
• Strategically progress contract procurement and renewals for best value.
• Review pricing and align costs with services; maintain contract register.

Skills

IT Service Management

Contract & Vendor Management

Leadership

Communication

Data Protection & IT Security

Organisation & Time Management

Education

Bachelor's Degree or equivalent IT/Procurement experience

Postgraduate degree in relevant field

Information Governance training/qualification

Tools

Microsoft Office

Microsoft 365

Job description

Venesky-Brown’s client, a public sector organisation in Glasgow, seeks a Business Support Manager for an initial 3-month contract at £28.68/hour PAYE, with hybrid working. You will manage contractor and vendor processes, oversee contracts, and drive service improvements while aligning with ITIL practices and governance objectives.

Key responsibilities include supervising a business support administrator, ensuring compliance, and delivering value through performance monitoring and stakeholder