Strategic Transport Account Manager

Barker Ross; Tyseley; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Company car

Car allowance

Bonus

Pension

Job summary

Barker Ross Group is seeking a high-energy Transport Account Manager to own a key client relationship in Aston, Birmingham. The role demands transport planning knowledge, strong customer focus and ambition to progress within a fast-paced logistics environment.

You will manage a strategic account, coordinating with planning and operations to deliver outstanding service, monitor KPIs and drive improvements while maintaining a trusted client partnership.

Qualifications

• Proven experience within transport and logistics.
• Strong understanding of transport operations and planning.
• Exceptional customer service and communication skills.
• Experience dealing directly with customers and key stakeholders.
• Strong commercial awareness and a results-driven approach.
• The confidence to influence, challenge and negotiate when required.
• Excellent problem-solving skills.
• The ability to stay calm and positive when the pressure is on.
• A proactive approach – you see something that needs doing and you do it.

Responsibilities

• Building a strong, credible and trusted relationship with the customer.
• Understanding their operation, challenges, priorities and future requirements.
• Working closely with transport planning and operational teams to deliver outstanding service.
• Taking ownership when things go wrong – finding solutions rather than finding excuses.
• Anticipating issues and acting before they become problems.
• Monitoring performance and driving improvements across the account.
• Managing KPIs, service levels and customer expectations.
• Leading performance conversations and identifying opportunities to add greater value.
• Challenging the status quo and looking for smarter, more effective ways of working.
• Ensuring the customer feels listened to, supported and genuinely valued.
• Ultimately, making the account successful.

Job description

Barker Ross Group is seeking a high-energy Transport Account Manager to own a key client relationship in Aston, Birmingham. The role demands transport planning knowledge, strong customer focus and ambition to progress within a fast-paced logistics environment.

You will manage a strategic account, coordinating with planning and operations to deliver outstanding service, monitor KPIs and drive improvements while maintaining a trusted client partnership.