Strategic TOM Design Lead - Retail Transformation

North Highland; Greater London; Hybrid; GBP 111,000 - 185,000; Full time

Benefits offered by this job

Umbrella PAYE

Job summary

North Highland is seeking a Strategic TOM Design Lead to drive the development of functional target operating models within the Retail practice. This role focuses on translating vision into practical, implementable plans, partnering with senior leaders and HR business partners, and facilitating workshops to ensure enterprise TOM alignment.

The assignment is based in Central London on a hybrid basis, lasting 12 weeks from mid-November, with payments via Umbrella company on an inside IR35 PAYE

Qualifications

• Minimum 5-7 years of experience in strategy, transformation, or business change management within a retail environment.
• Proven track record of leading or co-leading organisational transformation programmes.
• Experience in a consulting or advisory capacity, ideally within a professional services environment.
• Strong facilitation and workshop design skills with the ability to engage senior audiences.
• Excellent stakeholder management capabilities across multiple levels of seniority.
• Ability to balance strategic thinking with practical, implementation-focused delivery.
• Strong project management and planning capabilities.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and as part of a collaborative team.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead the design and development of comprehensive transformation strategies and roadmaps
• Partner with senior leadership, Human Resources Business Partners, and stakeholders to align on vision and objectives
• Facilitate workshops and collaborative sessions to define benefits, success criteria, and implementation pathways
• Provide constructive challenge to proposed designs to ensure they maintain enterprise alignment and feasibility
• Develop detailed implementation plans with clear ownership structures and accountability mechanisms
• Translate complex strategic concepts into actionable initiatives for delivery teams
• Build and maintain strong relationships with key stakeholders across the organisation
• Monitor and report on transformation progress against agreed success criteria

Skills

Strategy design

Transformation programs

Facilitation

Stakeholder management

Project management

Leadership

Communication

Job description

North Highland is seeking a Strategic TOM Design Lead to drive the development of functional target operating models within the Retail practice. This role focuses on translating vision into practical, implementable plans, partnering with senior leaders and HR business partners, and facilitating workshops to ensure enterprise TOM alignment.

The assignment is based in Central London on a hybrid basis, lasting 12 weeks from mid-November, with payments via Umbrella company on an inside IR35 PAYE