Strategic Technical Operations Coordinator

Thames Water Utilities Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Job summary

Thames Water is seeking an organised and confident Technical Coordinator to support the team in meeting operational and business objectives, coordinating information, systems and processes to remain accurate and up-to-date.

You will act as a first point of contact, collate data, produce regular reports and build strong relationships with customers, partners and colleagues while delivering a reliable, customer-focused service.

Qualifications

• Strong administration experience in busy operational, technical or customer-focused environment.
• Excellent organisation skills with the ability to manage workload and keep accurate records.
• Excellent verbal and written communication skills with a professional approach when working with stakeholders.
• Strong customer focus and the ability to deal with enquiries in a helpful and professional way.
• Good attention to detail and numeracy skills, particularly with information, data and reports.
• Ability to learn quickly and understand the team, its processes and how the wider business operates.

Responsibilities

• Act as a first point of contact for enquiries from internal and external customers and business partners.
• Collate information and data, carry out straightforward analysis and produce regular reports.
• Maintain accurate and up-to-date records using Thames Water systems.
• Support and administer business processes in line with agreed standards and service levels.
• Build and maintain effective working relationships with external contacts where required.
• Work with a wide range of colleagues and stakeholders, providing a professional and customer-focused service.

Skills

Administration

Organisation

Communication

Customer focus

Attention to detail

Numeracy

Job description

Thames Water is seeking an organised and confident Technical Coordinator to support the team in meeting operational and business objectives, coordinating information, systems and processes to remain accurate and up-to-date.

You will act as a first point of contact, collate data, produce regular reports and build strong relationships with customers, partners and colleagues while delivering a reliable, customer-focused service.