Technical Coordinator

Thames Water Utilities Limited; Reading; On-site; GBP 32,000 - 42,000; Full time

Job summary

Thames Water is seeking an organised and confident Technical Coordinator to support the team in meeting operational and business objectives, coordinating information, systems and processes to remain accurate and up-to-date.

You will act as a first point of contact, collate data, produce regular reports and build strong relationships with customers, partners and colleagues while delivering a reliable, customer-focused service.

Qualifications

• Strong administration experience in busy operational, technical or customer-focused environment.
• Excellent organisation skills with the ability to manage workload and keep accurate records.
• Excellent verbal and written communication skills with a professional approach when working with stakeholders.
• Strong customer focus and the ability to deal with enquiries in a helpful and professional way.
• Good attention to detail and numeracy skills, particularly with information, data and reports.
• Ability to learn quickly and understand the team, its processes and how the wider business operates.

Responsibilities

• Act as a first point of contact for enquiries from internal and external customers and business partners.
• Collate information and data, carry out straightforward analysis and produce regular reports.
• Maintain accurate and up-to-date records using Thames Water systems.
• Support and administer business processes in line with agreed standards and service levels.
• Build and maintain effective working relationships with external contacts where required.
• Work with a wide range of colleagues and stakeholders, providing a professional and customer-focused service.

Skills

Administration

Organisation

Communication

Customer focus

Attention to detail

Numeracy

Job description

Looking for an organised and confident Technical Coordinator who enjoys keeping things running smoothly, supporting others and making sure the details are right. You'll play an important role in supporting the team to meet its operational and business objectives, working with colleagues, customers and external partners while keeping information, systems and processes accurate and up to date.

• Act as a first point of contact for enquiries from internal and external customers and business partners.
• Collate information and data, carry out straightforward analysis and produce regular reports.
• Maintain accurate and up-to-date records using Thames Water systems.
• Support and administer business processes in line with agreed standards and service levels.
• Build and maintain effective working relationships with external contacts where required.
• Work with a wide range of colleagues and stakeholders, providing a professional and customer-focused service.

• Strong administration experience, ideally gained within a busy operational, technical or customer-focused environment.
• Excellent organisation skills with the ability to manage your workload and keep accurate records.
• Excellent verbal and written communication skills, with a confident and professional approach when working with different stakeholders.
• Strong customer focus and the ability to deal with enquiries in a helpful and professional way
• Good attention to detail and numeracy skills, particularly when working with information, data and reports.
• Ability to learn quickly and develop a good understanding of the team, its processes and how the wider business operates.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

• meaningful career opportunities
• flexible working arrangements
• excellent benefits

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.