Strategic Technical Account Manager, Cloud & Analytics

Cisco Systems; Crawley; On-site; GBP 70,000 - 110,000; Full time

Job summary

Cisco Systems is seeking a Senior Splunk Technical Account Manager to drive adoption and optimization of the Splunk platform for our most strategic customers. You will serve as a trusted advisor, bridging customer needs with product teams to enable scalable, secure deployments across Splunk Enterprise and Splunk Cloud while guiding cloud migration and capacity planning to maximize ROI.

This role emphasizes collaboration with Customer Success, Sales, and Professional Services to align account

Qualifications

• 5+ years of experience administering and using the Splunk platform.
• 3+ years of experience in Splunk implementation, build, and architecture.
• 2+ years of experience working specifically with Splunk Cloud.
• 1+ years of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
• Experience executing 1 or more enterprise Cloud Migration projects.

Responsibilities

• Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
• Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
• Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
• Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
• Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
• Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
• Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
• Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
• Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
• Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.

Skills

Splunk platform expertise

Cloud migration experience

Bash scripting

Java/Python/.NET

Enterprise guidance

Tools

Splunk Cloud

Splunk Enterprise

Job description

Cisco Systems is seeking a Senior Splunk Technical Account Manager to drive adoption and optimization of the Splunk platform for our most strategic customers. You will serve as a trusted advisor, bridging customer needs with product teams to enable scalable, secure deployments across Splunk Enterprise and Splunk Cloud while guiding cloud migration and capacity planning to maximize ROI.

This role emphasizes collaboration with Customer Success, Sales, and Professional Services to align account