Senior Technical Account Manager – Cloud Adoption

Cisco Systems Inc; Camberley; On-site; GBP 90,000 - 130,000; Full time

Job summary

Splunk, a Cisco company, is seeking a Technical Account Manager to drive adoption and optimization of the Splunk platform for strategic customers. You will bridge customer needs with product teams to deliver continuous improvements and maximize ROI.

You will collaborate with Success Managers, Sales, and Professional Services to align on account strategies and build scalable processes to support growth.

Qualifications

• 5+ years of experience administering and using the Splunk platform.
• 3+ years of experience in Splunk implementation, build, and architecture.
• 2+ years of experience working with Splunk Cloud.
• 1+ years of hands-on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
• Experience executing one or more enterprise Cloud Migration projects.
• Willingness to undergo UK security background checks (e.g. UK SC clearance).

Responsibilities

• Provide high-quality guidance on enterprise-level architecture and data governance for Splunk Enterprise and Splunk Cloud.
• Execute strategic adoption activities with regular meetings and documentation to demonstrate outcomes.
• Design solutions addressing scalability, performance, integration, and debt to optimize workloads.
• Create outcome-focused assessments to drive cost reduction and mitigate risks.
• Act as the dedicated contact for adoption, enablement, and escalations to streamline the customer experience.
• Collaborate with Customer Success, Sales, and Professional Services on account strategies.
• Build repeatable processes and tools to improve internal workflows.
• Drive customer satisfaction and identify opportunities for product upsell.

Skills

Splunk experience

Splunk implementation

Splunk Cloud

Scripting languages

Java/Python/.NET

Cloud migrations

Splunk Core Certified

Splunk suite

Splunk architectures

SPL knowledge

Big-data analytics

Communication skills

Problem solving

Job description

Splunk, a Cisco company, is seeking a Technical Account Manager to drive adoption and optimization of the Splunk platform for strategic customers. You will bridge customer needs with product teams to deliver continuous improvements and maximize ROI.

You will collaborate with Success Managers, Sales, and Professional Services to align on account strategies and build scalable processes to support growth.