Strategic Technical Account Manager: AI Code Quality

SonarSource

Greater London

On-site

GBP 90,000 - 150,000

Full time

4 days ago

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Job summary

SonarSource is seeking an experienced Enterprise Account Executive to grow the usage of Sonar within Fortune 1000 accounts, acting as a trusted advisor and driving adoption of Sonar’s AI code review and verification solutions. You will work closely with sales and technical teams to understand customer needs and align Sonar’s roadmap with business outcomes.

The role requires 5+ years in pre- or post-sales customer-facing activities, strong communication, and the ability to influence strategic

Qualifications

Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
At least 5 years of experience in pre- or post-sales customer-facing activities
Excellent presentation skills with strong written and verbal communication skills
High listening skills and the ability to formalize and abstract elements expressed by customers and partners
Attention to details
Autonomy to run your activity/plans with limited supervision

Responsibilities

Grow the usage of the Sonar solution within Accounts
Increase the overall Account Sonar maturity
Lower the risk of Account churn or downgrade
Increase Account satisfaction, reduce the number of escalations
Increase the number of Sonar sponsors in the Account
Establish and maintain Sonar as a Trusted Advisor in the Account
Entice Accounts to stay current on an Active version of Sonar, to get maximal value
Influence Sonar roadmap to meet Account needs
Actively listen and formalize Account technical pains or other adoption inhibitors
Work on plans to overcome customer pains and inhibitors
Report product technical or functional gaps internally and advocate for their resolution
Evangelize/Promote theSonar methodology to govern continuous Code Quality and Security improvements to the customer
Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
Recruit customer development teams not currently using Sonar Upgrade customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
Run Quarterly Business Reviews (QBR) with Account Sales representatives
Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
Track product development within Sonar in order to maintain product expertise