Strategic Supplier Panel Lead | Drive Service Quality

ExamWorks Group; Bolton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Professional development opportunities

Clear progression paths

Impact on service delivery and results

Competitive salary and benefits

Job summary

ExamWorks Group in Bolton is seeking a proactive Supplier Panel Coordinator to recruit, onboard and maintain a high quality supplier panel across designated areas. You will work with operational teams and suppliers to ensure service standards, compliance and SLAs are met.

The role requires strong relationship management, attention to detail and data analysis using Power BI and SSRS to drive improvements and cost effectiveness.

Qualifications

• Administrative, coordination or supplier management experience.
• Excellent verbal and written communication.
• Strong customer service and relationship management.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving and data handling abilities.
• Good working knowledge of Microsoft Office, particularly Excel.
• Experience maintaining accurate records and managing data.
• Knowledge or experience of supplier, contractor or network management.
• Experience using Power BI, SSRS or other reporting tools.
• Understanding of performance monitoring and SLA management.
• Experience in recruitment, onboarding or compliance processes.

Responsibilities

• Recruit, onboard and maintain a high quality supplier panel across designated geographical areas.
• Work closely with operational teams to understand supplier requirements, geographical coverage needs and referral volumes.
• Build and maintain strong relationships with suppliers, acting as the first point of contact for supplier and portal queries.
• Monitor supplier performance to ensure compliance with internal and external service level agreements.
• Investigate and resolve supplier complaints, delays and service issues in partnership with operational teams.
• Support initiatives to review and reduce supplier costs where appropriate.
• Review and process supplier documentation, contracts and audit requirements, ensuring accuracy and compliance.
• Analyse supplier data and performance metrics using Power BI and SSRS reporting tools.
• Monitor customer feedback and follow up on negative feedback to identify opportunities for improvement.
• Identify and implement improvements to supplier processes, service delivery and panel management activities.

Skills

Coordination

Administration

Customer service

Communication

Organisational skills

Data analysis

Problem solving

Tools

Power BI

SSRS

Excel

Reporting tools

Job description

ExamWorks Group in Bolton is seeking a proactive Supplier Panel Coordinator to recruit, onboard and maintain a high quality supplier panel across designated areas. You will work with operational teams and suppliers to ensure service standards, compliance and SLAs are met.

The role requires strong relationship management, attention to detail and data analysis using Power BI and SSRS to drive improvements and cost effectiveness.