Strategic Service Delivery Lead, Private Markets & Analytics

Northern Trust Corporation; England; On-site; GBP 75,000 - 110,000; Full time

Job summary

Northern Trust is seeking a Service Delivery Lead to manage end-to-end client outcomes for Integrated Portfolio Solutions (IPS) across the UK. You will lead multi-disciplinary delivery, align client requirements with risk controls, and drive continuous service improvements for institutional clients and family offices.

The role requires strong relationship management, project leadership, and expertise in investment analytics, data management, and private markets.

Qualifications

• Proven experience managing institutional investor relationships across pension funds, asset managers, sovereign wealth funds.
• Deep knowledge of investment operations, performance analytics, portfolio risk analytics, and reporting.
• Ability to manage incidents, escalations, and client issues to successful resolution.
• Excellent organizational skills with the ability to handle multiple priorities and deadlines.
• Experience leading projects and delivering change across cross-functional teams.
• Strong communication and stakeholder management with senior internal/external stakeholders.

Responsibilities

• Lead complex client initiatives across IPS product lines, coordinating delivery and managing stakeholder expectations.
• Develop deep understanding of clients' investment structures and reporting requirements.
• Partner with clients and internal stakeholders to deliver solutions balancing client needs with risk.
• Build strong relationships with senior client stakeholders and internal partners.
• Coordinate responses to complex client requests for timely resolutions.
• Manage client expectations, risks, and deliverables for proactive service improvements.
• Prepare and manage executive-level reporting and escalations.
• Coordinate cross-functional teams and subject matter experts to deliver client outcomes.
• Translate client requirements into actionable delivery plans and oversee implementation.
• Support contract renewals, fee discussions, and commercial reviews.
• Contribute to client retention and revenue growth objectives.
• Coordinate incident management, root cause analysis, and corrective action plans.
• Support Market Expansion initiatives for IPS product lines.

Skills

Institutional investor relationships

Investment operations

Incident management

Organizational skills

Project leadership

Stakeholder management

Job description

Northern Trust is seeking a Service Delivery Lead to manage end-to-end client outcomes for Integrated Portfolio Solutions (IPS) across the UK. You will lead multi-disciplinary delivery, align client requirements with risk controls, and drive continuous service improvements for institutional clients and family offices.

The role requires strong relationship management, project leadership, and expertise in investment analytics, data management, and private markets.