Senior FinTech CSM: Regulated Markets Strategy

Salesforce; Greater London; Hybride; GBP 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Disability Confident employer

Accommodations on request

Résumé du poste

Salesforce is seeking a customer success manager (CSM) to serve as the primary contact for its largest Signature Success customers. You will maintain alignment with customers' business goals, foster executive-level relationships, and translate technical needs into practical Salesforce solutions.

You will collaborate with Sales, Engineering and Product teams to drive adoption, renewal and expansion, with occasional after-hours coverage and travel to our London office three days a week.

Qualifications

• 8+ years of technical customer success, SaaS, or project leadership experience.
• Excellent English communication and presentation skills at all levels including executives.
• Ability to translate technical concepts into business terms and map requirements to features.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to address customer needs.

Responsabilités

• Serve as single point of accountability for Signature deliverables, renewals and expansion.
• Cultivate relationships with customer IT and business leadership, sponsors and decision-makers.
• Help customers achieve business goals on the Salesforce platform.
• Coordinate Signature Success services for customers as required.
• Provide proactive Salesforce feature guidance based on customer interests.
• Act as an advisor for adoption of new Salesforce release features and address challenges.
• Communicate value of Signature Success and ensure alignment across collaborators.
• Advocate for customers during triage and resolution of high-severity incidents.
• Conduct quarterly reviews, identify trends and provide tailored release recommendations.
• Collaborate with Sales, Engineering and Product Management to coordinate customer relationships and revenue opportunities.
• Occasionally be available for after-hours or weekend coverage as needed.

Connaissances

8+ years experience

English fluency

Translate concepts to business terms

Business requirements mapping

SDLC knowledge

Cross-functional leadership

Formation

Degree or equivalent experience

Outils

Salesforce Platform

Description du poste

Salesforce is seeking a customer success manager (CSM) to serve as the primary contact for its largest Signature Success customers. You will maintain alignment with customers' business goals, foster executive-level relationships, and translate technical needs into practical Salesforce solutions.

You will collaborate with Sales, Engineering and Product teams to drive adoption, renewal and expansion, with occasional after-hours coverage and travel to our London office three days a week.