Senior CSM for FinTech & Regulated Markets

MOBOLISE; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Salesforce is seeking a results-driven Customer Success Manager (CSM) to serve as the primary contact for high-profile customers within the Signature Success program. You will partner with assigned accounts, focus on business goals, and optimize the Salesforce platform to maximize value.

Travel to the London office is required three days per week, with flexible after-hours coverage as needed. The ideal candidate will have extensive experience in technical customer success, exceptional

Qualifications

• 8+ years in Technical Customer Success or related fields.
• Strong English communication and executive-level influence.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as single point of accountability for Signature deliverables, renewal, and expansion.
• Maintain stakeholder relationships with IT and business executives to drive outcomes.
• Coordinate completion of the Signature Success catalog of services.
• Provide proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new Salesforce features and manage risks.

Skills

Exceptional English communication

Executive-level influencing

Translate technical to business terms

Cross-functional collaboration

Understanding software development

Education

Degree or equivalent experience

Job description

Salesforce is seeking a results-driven Customer Success Manager (CSM) to serve as the primary contact for high-profile customers within the Signature Success program. You will partner with assigned accounts, focus on business goals, and optimize the Salesforce platform to maximize value.

Travel to the London office is required three days per week, with flexible after-hours coverage as needed. The ideal candidate will have extensive experience in technical customer success, exceptional