Read more

The British Academy; Greater London; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

35-hour working week

34 days annual leave

Subsidised canteen

Occupational pension

Job summary

The British Academy is seeking a Salesforce Administrator to join the IT Team in the Resources directorate, supporting the recently implemented Salesforce CRM across the organisation. The role focuses on configuration, user access, data quality, reporting and adoption, with a strong emphasis on lifecycle best practices.

Based in London with a hybrid pattern (3 days remote), this contract role requires a minimum of two years’ experience and Salesforce certifications.

Qualifications

• Minimum two years’ practical Salesforce configuration experience.
• Strong understanding of development lifecycle best practices.
• Relevant Salesforce certifications.

Responsibilities

• Act as SME for day-to-day Salesforce administration and configuration.
• Manage platform configuration and user access.
• Support data quality, reporting, and user adoption, providing operational support.

Skills

Salesforce administration

User access management

Reporting

Data quality

Education

Salesforce certifications

Tools

Salesforce

CRM

Job description

Salesforce Administrator

The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Salesforce Administrator to join our IT Team in the Resources directorate, providing key support in the maintenance and development of our recently implemented Salesforce CRM.

Company: The British Academy.
Salary: £39,140 to £39,140 a year.
Hours: Full-time.
Location: London, SW1Y 5AH.
Working pattern: Hybrid - 3 days remote.
Job type: Contract.
Posting date: 21 Sept 2026.
Closing date: 2 Oct 2026.

The British Academy is undergoing an exciting change in its digital capabilities and has recently transitioned to Salesforce as its new relationship management platform. The role is being introduced to support growing adoption and development of the system.

The Salesforce Administrator role supports a business-critical CRM platform used by over 140 staff across multiple functional areas.

Working closely with the Salesforce Support & Enablement Manager, the postholder will act as a key subject matter expert for day-to-day Salesforce administration, managing platform configuration, supporting user access, data quality, reporting, user adoption and providing operational support.

The role will suit a Salesforce Administrator with a minimum two years’ practical configuration experience who also enjoys collaborating with and supporting users. The candidate must possess a strong understanding of development lifecycle best practices and hold relevant Salesforce certifications.

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.

Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow.

The British Academy is based at 10-11, Carlton House Terrace, London SW1, a Grade 1 listed building.

• 35-hour working week, with hours and location worked flexibly under our hybrid-working policy


• 34 days’ annual leave plus Bank Holidays


• a subsidised canteen and an excellent occupational pension

We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

Applications must be received no later than 12:00 noon on 5 October 2026.

Proud member of the Disability Confident employer scheme.

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.