Strategic SaaS Renewals Lead

Ellucian; Milton Keynes; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Flexible PTO

401k plan

Thrive Flex

Charitable days

D&I programs

Parental leave

Employee referral bonus

Tuition reimbursement

Professional development

Job summary

Ellucian in the United Kingdom is seeking a Renewals Specialist to lead renewal conversations with higher education clients, owning multi-year contracts and safeguarding long-term partnerships.

You will coordinate with Sales, Customer Success, and Management to price renewals, identify upsell opportunities, and forecast renewal revenues within Salesforce. 2+ years in renewals or inside sales is required, plus strong negotiation and communication skills.

Qualifications

• 2+ years renewals experience in inside sales, renewals, or a quota carrying position.
• Renewals / IT / Cloud / SaaS experience preferred.
• Proven track record of discovery, negotiation, and closing skills.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Self-motivated, adaptable, and proactive.
• Enthusiastic passion for driving client satisfaction.
• Experience in using Excel, SFDC, or similar tools.
• Bachelor's Degree.

Responsibilities

• Grow and retain customer base by selling multi-year renewal contracts.
• Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user.
• Identify potential modernization opportunities and coordinate with sales for a smooth handoff.
• Understand product deployments to find ways of streamlining the full ERP suite of products.
• Review, audit, and true up users counts to ensure contractual compliance.
• Engage with existing customers to provide renewal pricing quotes and negotiate terms.
• Communicate value to customers to ensure a successful renewal process.
• Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer.
• Review customer contracts and understand contractual agreement terms.
• Understand and represent benefits of offerings at Ellucian.
• Accurately forecast renewals in Salesforce CRM.
• Contribute to the growth of the renewal organization by providing feedback on improvements and new processes.

Skills

Renewals experience

Inside sales

Quota carrying

IT/Cloud/SaaS experience

Negotiation

Closing skills

Discovery

Time management

Organizational skills

Communication

Interpersonal skills

Self-motivation

Adaptability

Proactivity

Customer satisfaction

Excel

Salesforce (SFDC)

Education

Bachelor's Degree

Tools

Excel

Salesforce (SFDC)

Job description

Ellucian in the United Kingdom is seeking a Renewals Specialist to lead renewal conversations with higher education clients, owning multi-year contracts and safeguarding long-term partnerships.

You will coordinate with Sales, Customer Success, and Management to price renewals, identify upsell opportunities, and forecast renewal revenues within Salesforce. 2+ years in renewals or inside sales is required, plus strong negotiation and communication skills.