Strategic Enterprise SaaS Customer Success Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Slough; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Salary up to £65k + 20% bonus

Hybrid office working

Healthcare and dental care

28 days annual leave

Job summary

ABR Talent is recruiting for a Customer Success leadership role within a growing SaaS/start-up environment. You will own the day-to-day relationships with a portfolio of high-value brands, driving platform adoption and value while working with the commercial partner to align strategies and outcomes.

The ideal candidate will have SaaS client-facing experience, a high-touch enterprise AM approach, and a data-driven mindset.

Qualifications

• Previous experience in a SaaS business in a client facing, relationship led role (Customer Success, Client Relationship, Account Management)
• A well-versed approach to high-touch, enterprise account management
• Experience in the MarTech or Adtech space or with compatible decision makers (Marketing, brand, content)
• Data savvy and able to tell a story to create value
• Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero is valuable
• Self-motivated and able to work autonomously in a start-up or scale-up environment
• Willingness to learn and improve; no ego

Responsibilities

• Own the day-to-day relationship across a portfolio of high-value accounts
• Manage platform usage, adoption and drive tangible value for clients
• Collaborate with commercial counterpart to align on strategy and outcomes
• Identify expansion opportunities and help clients realise ROI on the product

Skills

Customer Success

Enterprise account management

MarTech/Adtech knowledge

Data storytelling

Tools

Planhat

Gainsight

Churnzero

Job description

ABR Talent is recruiting for a Customer Success leadership role within a growing SaaS/start-up environment. You will own the day-to-day relationships with a portfolio of high-value brands, driving platform adoption and value while working with the commercial partner to align strategies and outcomes.

The ideal candidate will have SaaS client-facing experience, a high-touch enterprise AM approach, and a data-driven mindset.