Strategic RevOps Lead - International Customer Success

Intuit; Greater London; Híbrido; GBP 120 000 - 180 000; Tempo integral

Resumo da oferta

Intuit, a leader in financial software, seeks a Strategy & RevOps leader for its CS International to set multi-year direction and drive revenue operations. You will partner with Customer Success, Product, Marketing and Sales to design experiences that improve retention and activation across international markets.

The role requires building investment cases, sizing opportunities, and leading a team to execute high-impact initiatives, with a focus on tNPS, FRS, revenue, and growth.

Qualificações

• 5+ years experience in a RevOps, CS Ops, or Strategy & Planning role in a fast-paced tech company or management consultancy.
• Experience in CX insights and/or VoC insights.
• Strong strategic thinking and commercial acumen; financial modelling; RevOps and analytics fluency; cross-functional influence; leadership; concise executive communication.
• Bachelor's degree in marketing, communications, advertising, business management, or related field.

Responsabilidades

• Own the CS INTL strategy and annual/multi-year planning cycle, including Big Bets and roadmap governance.
• Stand up and run the RevOps operating model: revenue forecasting, quarterly planning rhythm, performance cadence, and cross-region reporting.
• Build investment-ready business cases end to end — sizing impact, ROI modelling, financial assumptions, and cross-functional approvals.
• Govern Growth, Retention & activation programs; own Customer Health Score strategy and activation/retention experiments.
• Design commission and incentive structures that grow net revenue while protecting margins.
• Ensure analytics infrastructure and insights cadence; champion AI adoption and internal tooling to increase velocity and rigor.
• Hire, develop and retain a high-performing Strategy & RevOps team; scale capability.
• Act as trusted commercial partner to Global CS, International GTM, Finance and CS SLT.

Conhecimentos

RevOps

Customer Success Ops

Strategy & Planning

Financial modelling

Executive influence

People leadership

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Intuit, a leader in financial software, seeks a Strategy & RevOps leader for its CS International to set multi-year direction and drive revenue operations. You will partner with Customer Success, Product, Marketing and Sales to design experiences that improve retention and activation across international markets.

The role requires building investment cases, sizing opportunities, and leading a team to execute high-impact initiatives, with a focus on tNPS, FRS, revenue, and growth.