Growth & Retention Lead, Global CS (Multi‑Market)

Intuit, Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a Manager 2 for Growth & Retention within the Global Business Solutions Group (GBSG) to lead the regional CS growth and retention agenda across UK, AU and RoW. The role focuses on cross-sell/up-sell, retention programs, and launching the PCSM proposition across markets.

Responsibilities include driving revenue (~$7m), defining regional strategies, managing internal and outsourced teams, and delivering data-driven ROI analyses to senior leadership.

Qualifications

• Proven people-leadership experience at manager level in Customer Success, growth/retention, or a commercial operations function across multiple markets.

Responsibilities

• Own regional revenue delivery for a multi-market growth and retention portfolio (~$7m) with targets.
• Design and execute strategy for UK, AU & RoW and oversee delivery through internal and outsourced teams.
• Launch the PCSM proposition across regions, including service design and workforce build-out.
• Drive ROI and build finance-backed cases for change and investment.
• Set KPIs, reporting cadence and governance to prove commercial return post-launch.

Skills

People leadership

Growth & retention

Strategy development

Data analytics

Stakeholder management

Business acumen

Service design

BPO/vendor management

Multi-market experience

Job description

Intuit, Inc. is seeking a Manager 2 for Growth & Retention within the Global Business Solutions Group (GBSG) to lead the regional CS growth and retention agenda across UK, AU and RoW. The role focuses on cross-sell/up-sell, retention programs, and launching the PCSM proposition across markets.

Responsibilities include driving revenue (~$7m), defining regional strategies, managing internal and outsourced teams, and delivering data-driven ROI analyses to senior leadership.