Strategy & RevOps Analyst (Customer Success)

Intuit Inc.; City of Westminster; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Intuit Inc. in London is seeking a Senior Strategy & RevOps Analyst to join the International Customer Success Revenue Operations team. This role blends strategy, analytics, and operations to scale how we serve international customers.

Based in our Victoria, London office, you will collaborate with CS leadership, growth teams, and regional ops to drive durable growth and retention across markets. You will design operating models, define performance metrics, and support planning with analytical

Qualifications

• Bachelor's degree in a quantitative, analytical, or business-related field.
• 5+ years of experience in strategy, RevOps, consulting, or a similar role in a SaaS or technology environment.
• Working knowledge of SQL and Tableau; MBA or Master’s degree in a business, technical, or quantitative discipline.

Responsibilities

• Design and evolve customer success operating models, including segmentation, coverage approaches, and engagement strategies.
• Define and steward core CS and revenue-related metrics, ensuring consistency and relevance across regions.
• Lead cross-functional initiatives to improve CS effectiveness, retention or revenue outcomes.
• Translate priorities into performance frameworks and success metrics to align teams around outcomes.
• Provide analytical perspectives and scenario thinking to support planning and forecasting.

Skills

SQL

Tableau

Education

Bachelor's degree in a quantitative, analytical, or business-related field

MBA or Master’s degree in a business, technical, or quantitative discipline

Tools

Salesforce

Gainsight

Zendesk

Job description

Intuit is seeking a Senior Strategy & RevOps Analyst to join the International Customer Success Revenue Operations team, supporting across the product portfolio. This role sits at the intersection of strategy, analytics, and operations, and plays a critical part in scaling and optimising how we serve and retain our international customer base. You will partner closely with International CS leadership, growth leaders, and regional operations teams to ensure we have the right operating models, performance insights, and decision frameworks to drive durable growth, retention, and expansion across markets. This is a high-impact role for someone who thrives in ambiguity, enjoys solving complex business problems, and wants to influence strategy through data and structured thinking. This position offers significant visibility, autonomy, and the opportunity to shape how RevOps supports Customer Success at scale across multiple geographies and products. We champion collaboration and this role is based in our Victoria, London office (3 days a week).

Responsibilities

Strategy & Operating Model Design

• Partner with International CS leaders and operations teams to design and evolve customer success operating models, including segmentation, coverage approaches, and engagement strategies
• Translate business priorities into clear performance frameworks and success metrics that align teams around outcomes
• Evaluate how different customer segments, regions, and motions perform to inform strategic trade-offs and resource allocation
• Act as a strategic advisor to CS leadership, grounding decisions in structured analysis and business context

Metrics, Performance & Decision Support

• Define and steward core CS and revenue-related metrics, ensuring consistency, clarity, and relevance across teams and regions
• Work with Analytics partners to ensure reporting and dashboards answer the right questions for leadership and operators
• Interpret trends and performance drivers, surfacing insights, risks, and opportunities in a way that supports decision-making
• Support planning and forecasting discussions by providing analytical perspectives, scenario thinking, and performance diagnostics
• Develop concise narratives that connect metrics to actions, outcomes, and strategy

Cross-Functional Initiatives & Special Projects

• Lead or contribute to strategic, cross-functional initiatives that improve CS effectiveness, scalability, retention or revenue outcomes
• Coordinate with regional stakeholders outside of Customer Success to align goals, measurement, and execution
• Design lightweight processes, operating rhythms, and documentation that improve clarity without adding friction
• Take ambiguous problems from concept to recommendation, helping teams move from insight to action

Qualifications

• Bachelor's degree in a quantitative, analytical, or business-related field
• 5+ years of experience in strategy, RevOps, consulting, or a similar role in a SaaS or technology environment
• Strong ability to frame problems, define success metrics, and synthesise insights from complex information
• Comfort partnering with analytics and data teams to shape outputs, rather than owning full reporting execution
• Ability to manage multiple priorities and stakeholders in a large matrixed, global organisation
• Clear and confident communicator, capable of engaging senior leaders with structured thinking and practical recommendations
• Proactive, execution-oriented mindset with a strong sense of ownership
• Working knowledge of SQL and Tableau (or similar tools), sufficient to explore data, validate hypotheses, or create quick, ad hoc views when needed, MBA or Master's degree in a business, technical, or quantitative discipline
• Familiarity with CS operations, CRMs, or GTM platforms (e.g., Salesforce, Gainsight, Zendesk, or similar)
• Experience operating across multiple products, regions, or customer segments
• Exposure to international business models or go-to-market complexity

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.