Growth & Retention Leader - Accountants & Mid-Market

Intuit; Greater London; Sur place; GBP 50 000 - 90 000; Plein temps

Avantages offerts par ce poste

Cash bonus potential

Equity rewards

Benefits programs

Résumé du poste

Intuit UK is seeking a Customer Success leader to drive retention and growth for our Accountant and Mid Market QuickBooks customers. The role blends 1:1 high-touch support with 1:many programs, including welcome, nurture, retention and win-back initiatives and free-trial conversions.

You will partner with Sales, Product, Marketing and Analytics to design and run initiatives, embed AI-driven insights, and ensure seamless customer journeys across regions. 4+ years in SaaS CS is preferred.

Qualifications

• 4+ years experience in a Customer Success or similar role, ideally in a SaaS organization.
• 3+ years experience in customer retention strategy and design.
• Degree qualified in a related field or equivalent work experience.

Responsabilités

• Contribute to the Customer Success retention and monetization strategy aligned to global and UK strategies.
• Create welcome, nurture, retention and win back programs for QuickBooks customers.
• Drive retention programs leveraging digital platforms and human interactions.
• Develop programs to foster trust, loyalty and client advocacy while growing ecosystem.
• Embed AI, data and propensity models to reduce churn and intervene proactively.
• Partner with CX Design, Operations, Digital Experiences, Analytics to implement initiatives.
• Manage cross-functional teams across Sales, Product, Marketing and Data Science.

Connaissances

Customer Success

Retention Strategy

Data-driven

Strategic Thinking

Cross-functional Collaboration

Formation

Bachelor's degree

Description du poste

Intuit UK is seeking a Customer Success leader to drive retention and growth for our Accountant and Mid Market QuickBooks customers. The role blends 1:1 high-touch support with 1:many programs, including welcome, nurture, retention and win-back initiatives and free-trial conversions.

You will partner with Sales, Product, Marketing and Analytics to design and run initiatives, embed AI-driven insights, and ensure seamless customer journeys across regions. 4+ years in SaaS CS is preferred.