Strategic Provider Relations Analyst, Europe

Cigna Healthcare; Greenock; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Private Medical Insurance

Employee Wellbeing Benefits

Educational Development Program

Job summary

Cigna Healthcare is a global health service leader shaping healthcare delivery across Europe. As a Provider Relations Analyst in Network Management, you will nurture relationships with hospitals, clinics and specialists, using data to drive engagement and long-term value.

You’ll lead reviews, analyze performance metrics, and coordinate actions with cross-functional teams to ensure service standards and contractual obligations are met, while supporting onboarding and adoption of digital tools.

Qualifications

• Fluent English is required.
• Strong knowledge of the UK healthcare system.
• Proven analytical capability and ability to interpret performance data.
• Rolling availability for 10–20% travel as needed.

Responsibilities

• Build trusted relationships with an assigned portfolio of providers and develop account plans.
• Lead provider business reviews covering operational performance and service measures.
• Analyze claims, utilisation, direct payment activity, turnaround times and complaints to identify gaps.
• Coordinate corrective actions and continuous improvement initiatives.
• Manage provider escalations through to timely resolution and represent provider feedback within Cigna.
• Support provider onboarding and adoption of Cigna processes and tools.
• Partner with Claims, Operations, Clinical, Service, Contracting, Commercial and Network teams to deliver a consistent provider experience.

Skills

Fluent English

UK healthcare system

Analytical capability

Travel readiness

Tools

Microsoft Excel

PowerPoint

Job description

Cigna Healthcare is a global health service leader shaping healthcare delivery across Europe. As a Provider Relations Analyst in Network Management, you will nurture relationships with hospitals, clinics and specialists, using data to drive engagement and long-term value.

You’ll lead reviews, analyze performance metrics, and coordinate actions with cross-functional teams to ensure service standards and contractual obligations are met, while supporting onboarding and adoption of digital tools.