Strategic Programme Lead: Customer Marketing Transformation

AJ Bell Management Limited; Greater London; Hybrid; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Salary from £90,000

27 days holiday

8% Pension with matched contributions

Discretionary bonus scheme

Share schemes (including free shares)

Zusammenfassung

AJ Bell is recruiting a Programme Manager, Customer Marketing Transformation, to lead and deliver strategic initiatives across marketing, digital, data, technology, and operations. You will manage multi-workstream programmes with governance, budgeting, and stakeholder updates, delivering measurable commercial and customer benefits.

The role requires 7+ years in programme management within customer/marketing/CRM or digital transformation, with strong leadership, communication, and problem-solving

Qualifikationen

• Proven experience in project management and change implementation.
• 7+ years’ experience in programme management within customer, marketing, CRM, or digital transformation environments.
• Strong governance, risk, and budgeting experience with delivery reporting.
• Experience with agile, waterfall, scrum or PRINCE2 frameworks.
• Strong leadership, stakeholder management, and communication skills.
• Ability to manage multiple concurrent workstreams and deliver with cross-functional teams.
• Knowledge of customer marketing, CRM, journeys, and marketing operations.
• Experience with customer and marketing tech platforms such as Bloomreach, Salesforce, Adobe, Braze, or HubSpot.

Aufgaben

• Lead end-to-end delivery of customer marketing transformation programmes.
• Develop and maintain programme roadmaps, delivery plans, governance structures, and reporting frameworks.
• Manage multiple workstreams and dependencies across business and technology teams.
• Ensure delivery milestones, risks, budgets, and outcomes are effectively managed.
• Promote continuous improvement and lessons learned throughout programme delivery.
• Work closely with CRM agency to establish and remove project blockers.

Kenntnisse

Project management

Change management

Stakeholder management

Governance

Budgeting

Delivery planning

Agile

PRINCE2

Leadership

Communication

Organisational skills

Problem-solving

Collaborative leadership

Financial services knowledge

CRM

Marketing operations

Marketing technology platforms

Tools

Bloomreach

Salesforce

Adobe

Braze

HubSpot

Jobbeschreibung

AJ Bell is recruiting a Programme Manager, Customer Marketing Transformation, to lead and deliver strategic initiatives across marketing, digital, data, technology, and operations. You will manage multi-workstream programmes with governance, budgeting, and stakeholder updates, delivering measurable commercial and customer benefits.

The role requires 7+ years in programme management within customer/marketing/CRM or digital transformation, with strong leadership, communication, and problem-solving