Lead Programme Manager — Customer Marketing Transformation

AJ Bell; Greater London; Híbrido; GBP 77.000 - 104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Cash Plan

Discretionary bonus scheme

Share schemes

8% Pension with matched contributions

Travel and bike loan schemes

Employee Assistance Programme

Holiday buy/sell scheme

Earned time off with family leave

Descripción de la vacante

AJ Bell is seeking an experienced Programme Manager to lead a portfolio of customer marketing transformation initiatives. You will drive end-to-end delivery across Marketing, Digital, Data, Technology and Operations to improve customer engagement and modernise marketing capabilities.

The role involves governance, budgets, risks and benefits tracking, with a strong focus on outcomes for customers and the business. Hybrid working model with London-based office today.

Formación

• You'll be an experienced programme professional who enjoys leading complex change and bringing people together around a shared outcome.
• You'll be comfortable operating at a strategic level while staying close enough to delivery to spot issues and remove blockers.
• Experience in governance, risks, budgets, and delivery reporting is essential.
• Experience with customer marketing, CRM, and marketing technology platforms is required.
• Knowledge of customer data, analytics, and personalisation initiatives is advantageous.

Responsabilidades

• Lead the end-to-end delivery of customer marketing transformation programmes.
• Develop and maintain programme roadmaps, delivery plans, governance structures, and reporting frameworks.
• Manage multiple workstreams and dependencies across business and technology teams.
• Ensure delivery milestones, risks, budgets, and outcomes are effectively managed.
• Promote continuous improvement and lessons learned throughout programme delivery.
• Work with CRM agencies to remove blockers and coordinate stakeholder meetings.
• Deliver transformation initiatives focused on customer lifecycle, CRM, and marketing technology.

Conocimientos

Programme management

Stakeholder management

Communication skills

Governance

Budgets

Risks management

Delivery reporting

Change management

Herramientas

Salesforce

Bloomreach

Adobe

Braze

HubSpot

Descripción del empleo

AJ Bell is seeking an experienced Programme Manager to lead a portfolio of customer marketing transformation initiatives. You will drive end-to-end delivery across Marketing, Digital, Data, Technology and Operations to improve customer engagement and modernise marketing capabilities.

The role involves governance, budgets, risks and benefits tracking, with a strong focus on outcomes for customers and the business. Hybrid working model with London-based office today.