Programme Delivery Lead

KBM Resourcing; Rugby; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

BUPA

Pension

Company car allowance

25 Days holiday + 1 extra Company Day

Job summary

KBM Resourcing is seeking a Programme Delivery Lead to plan, co-ordinate and deliver a long-term customer programme in a fast-changing environment. You will drive cross-functional collaboration, manage procurement and cost control, and ensure milestones and KPIs are met while maintaining high customer satisfaction.

The role requires strong communication, risk management, and an ability to prioritise competing demands.

Qualifications

• Proven experience leading complex programmes or major customer contracts.
• Strong commercial awareness with budget and cost control experience.
• Experience managing customer relationships in demanding environments.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise competing demands in a rapidly changing environment.
• Experience producing and maintaining programme documentation.
• Proficient with Microsoft Office, Excel and Project (or equivalent planning tools).

Responsibilities

• Lead the planning, coordination and delivery of a long-term customer programme.
• Develop and maintain programme plans that adapt to changing priorities and customer requirements.
• Coordinate multiple workstreams to ensure successful delivery of contractual commitments.
• Identify programme risks and implement mitigation plans.
• Ensure programme milestones, deliverables and KPIs are achieved.
• Act as the primary interface between the business and the customer.
• Develop strong, collaborative relationships built on trust and professionalism.
• Manage customer expectations and respond effectively to changing requirements.
• Lead customer meetings, progress reviews and programme updates.
• Resolve issues proactively while maintaining excellent customer satisfaction.
• Monitor programme budgets and expenditure.
• Support financial forecasting and reporting.
• Drive cost control initiatives while maintaining quality and delivery performance.
• Ensure commercial decisions align with contractual obligations.
• Identify opportunities for efficiencies and continuous improvement.
• Coordinate procurement activities to support programme delivery.
• Work closely with suppliers to ensure material availability.
• Monitor supplier performance, delivery schedules and quality.
• Manage supply risks and implement contingency plans where required.
• Ensure programme documentation is maintained accurately and in accordance with customer and company requirements.
• Drive high standards of document control and configuration management.
• Support internal and external audits where required.
• Ensure quality standards are maintained throughout programme delivery.
• Develop realistic delivery schedules and resource plans.
• Coordinate activities across engineering, operations, procurement and commercial functions.
• Monitor progress and adjust plans as programme requirements evolve.
• Report programme performance to senior management.
• Identify opportunities to improve programme delivery processes.
• Promote best practice in planning, communication and stakeholder management.
• Support the development of programme management capability across the business.

Skills

Programme management

Stakeholder management

Budget & cost control

Communication

Decision making

Planning & scheduling

Education

PRINCE2/MSP/APM/PMP certification

Tools

Microsoft Office

MS Project

Job description

The Role

The Programme Delivery Lead is responsible for the successful planning, coordination and delivery of a long-term strategic customer programme, ensuring contractual commitments are met safely, on time, within budget and to the highest quality standards.

Acting as the primary point of contact for the customer, the Programme Delivery Lead will build and maintain strong working relationships while coordinating cross-functional teams, suppliers and stakeholders to deliver an evolving programme of work. The role requires the ability to manage competing priorities, respond effectively to changing customer requirements and make informed decisions in a dynamic environment where information may be incomplete.

This role will provide leadership across programme planning, procurement, cost control, quality, documentation and risk management, driving continuous improvement and ensuring the programme delivers value for both the customer and the business throughout the contract lifecycle.

Responsibilities

Programme Leadership

• Lead the planning, coordination and delivery of a long-term customer programme.
• Develop and maintain programme plans that adapt to changing priorities and customer requirements.
• Coordinate multiple workstreams to ensure successful delivery of contractual commitments.
• Identify programme risks and implement mitigation plans.
• Ensure programme milestones, deliverables and KPIs are achieved.

Customer Relationship Management

• Act as the primary interface between the business and the customer.
• Develop strong, collaborative relationships built on trust and professionalism.
• Manage customer expectations and respond effectively to changing requirements.
• Lead customer meetings, progress reviews and programme updates.
• Resolve issues proactively while maintaining excellent customer satisfaction.

Commercial & Cost Management

• Monitor programme budgets and expenditure.
• Support financial forecasting and reporting.
• Drive cost control initiatives while maintaining quality and delivery performance.
• Ensure commercial decisions align with contractual obligations.
• Identify opportunities for efficiencies and continuous improvement.

Procurement & Supply Chain

• Coordinate procurement activities to support programme delivery.
• Work closely with suppliers to ensure material availability.
• Monitor supplier performance, delivery schedules and quality.
• Manage supply risks and implement contingency plans where required.

Quality & Documentation

• Ensure programme documentation is maintained accurately and in accordance with customer and company requirements.
• Drive high standards of document control and configuration management.
• Support internal and external audits where required.
• Ensure quality standards are maintained throughout programme delivery.

Planning & Coordination

• Develop realistic delivery schedules and resource plans.
• Coordinate activities across engineering, operations, procurement and commercial functions.
• Monitor progress and adjust plans as programme requirements evolve.
• Report programme performance to senior management.

Continuous Improvement

• Identify opportunities to improve programme delivery processes.
• Promote best practice in planning, communication and stakeholder management.
• Support the development of programme management capability across the business.

Requirements

Essential

• Proven experience leading complex programmes or major customer contracts.
• Strong commercial awareness with experience of budget and cost control.
• Experience managing customer relationships within a demanding environment.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise competing demands in a rapidly changing environment.
• Experience producing and maintaining programme documentation.
• Proficient with Microsoft Office, particularly Excel and Project (or equivalent planning tools).

Desirable

• Formal Project or Programme Management qualification (PRINCE2, MSP, APM, PMP or equivalent).
• Knowledge of quality management systems.
• Experience managing long-term framework or service contracts.

Renumeration

• Salary £45-£50k
• Grade C Car (£460 monthly lease or £6,600 annual cash allowance)
• BUPA
• Pension
• 25 Days holiday plus 1 extra Company Day