Strategic Payroll Manager

Moorepay Limited; Swinton, Manchester, Sheffield, Birmingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading payroll service provider is seeking a Strategic Payroll Manager to oversee client portfolios and ensure high-quality payroll processing. You will leverage your leadership skills to guide teams and enhance service delivery, while being a key advisor for clients on optimizing payroll solutions. This role offers a competitive salary and benefits in a supportive work environment that values growth and inclusion.

Benefits

Career growth opportunities

Comprehensive learning and development programs

25 days annual leave plus options to buy more

Private medical insurance

Life assurance at 4x salary

Enhanced pension contributions up to 8.5%

Additional financial and personal wellbeing benefits

Qualifications

• Experience in delivering managed payroll services.
• Experience with outsourcing environments and managing transitions is desirable.
• Willingness to learn and develop professionally.

Responsibilities

• Managing client portfolios for payroll processing.
• Advising clients on utilizing Moorepay Software effectively.
• Collaborating with the Implementation team for client onboarding.

Skills

Leadership

Customer relationship management

Budget management

Communication

Coaching and mentoring

Organized approach

Education

CIPP qualification or equivalent

Tools

Moorepay HR platform

Job description

About the role

As a Strategic Payroll Manager for Moorepay, you'll be responsible for managing a portfolio of clients, making informed decisions, and delivering comprehensive strategic payroll services. You will be a subject matter expert on payroll processes and our systems, focused on excellent service delivery and client satisfaction.

Key responsibilities include:

• Managing client portfolios to ensure timely, accurate, and secure payroll processing.
• Responding to client inquiries regarding payroll and Moorepay systems via email and phone within service level agreements, aiming for first contact resolution and client advocacy.
• Owning the client journey and maintaining service excellence.
• Advising clients on how to best utilize Moorepay Software to meet their business needs.
• Sharing expertise with onshore and offshore colleagues to ensure a consistent client experience.
• Managing client input quality and processing timelines.
• Collaborating with the Implementation team for client onboarding and transition into BAU.
• Meeting departmental KPIs and quality standards.
• Implementing improvement plans for individuals, teams, or clients when standards are not met.
• Reviewing customer feedback and acting as a primary escalation point, with recommendations for improvement.
• Driving service improvement initiatives based on customer satisfaction surveys.
• Coordinating with internal stakeholders across departments to support payroll management.
• Using CRM systems to record client interactions.
• Ensuring client requirements are documented within payroll systems.
• Completing tasks accurately and efficiently, adhering to deadlines and policies.
• Conducting client account reviews.
• Reporting system bugs and suggesting improvements.
• Working closely with payroll processors, including teams based in Kochi, India.
• Proposing process improvements and staying updated on payroll trends and legislation.

Skills & experience

• CIPP qualification or equivalent, or working towards it.
• Experience in delivering managed payroll services.
• Proven leadership in building and managing high-performing teams, preferably with onshore and offshore experience.
• Strong customer relationship skills.
• Ability to manage budgets effectively.
• Excellent communication and interpersonal skills.
• Experience with Moorepay HR platform or similar (desirable).
• Experience in outsourcing environments and managing transition projects (desirable).
• Willingness to learn and develop professionally.
• Strong coaching and mentoring abilities.
• Organized and methodical approach to work.

Benefits & culture

Part of the Zellis Group, Moorepay employs over 500 professionals across offices in Swinton, Sheffield, Birmingham, and Kochi. We prioritize mental health, work/life balance, and inclusion.

Joining Moorepay offers:

• Career growth in a stable, expanding company.
• Comprehensive learning and development programs.
• Competitive salary.
• 25 days annual leave plus options to buy more, plus your birthday off!
• Private medical insurance.
• Life assurance at 4x salary.
• Enhanced pension contributions up to 8.5% from employer.
• Additional benefits focused on financial and personal wellbeing, lifestyle, and leisure.