Strategic Partnerships Manager – Deliveroo Express

DELIVEROO; London; Remote; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Strategic Partnerships Manager to join their dynamic team in London. This role offers the opportunity to shape the future of on-demand delivery services by managing key relationships with white-label partners. You will leverage your analytical skills to drive operational excellence and develop a robust sales strategy. This innovative firm values autonomy and collaboration, providing a fast-paced environment where your contributions will have a significant impact. If you're passionate about transforming the grocery and retail landscape, this position is perfect for you.

Benefits

Free Deliveroo Plus

Team lunches

25 days annual leave

Funded healthcare

On-site gym

Discounted dental insurance

Learning and development opportunities

Cycle to Work Scheme

Maternity and paternity leave

Access to wellbeing apps

Qualifications

• 3-5 years in account management or strategic partnerships.
• Confident in analyzing data and extracting insights.
• Strong operational mindset to identify opportunities.

Responsibilities

• Manage relationships with Deliveroo Express partners.
• Conduct performance analysis and present insights.
• Develop sales strategy and negotiate with new partners.

Skills

Account Management

Data Analysis

Negotiation Skills

Relationship Building

Operational Excellence

Education

Bachelor's Degree

Tools

Excel

Data Analytics Tools

Job description

Strategic Partnerships Manager – Deliveroo Express

Commercial

London - The River Building HQ

Permanent

Remote

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Deliveroo

At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Team

This role sits within the New Verticals business unit on our Global Strategy, Product and Commercial team, which reports into the VP of Global Grocery & Retail and the Deliveroo COO. We are responsible for setting the strategy and lighting up new verticals, ensuring that Deliveroo has the right to win in the new and highly competitive on-demand Grocery and Retail market. The culture within the team is informal, fast-paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast.

The Role

Deliveroo Express is Deliveroo’s new white-label solution that allows our partners to offer on-demand delivery directly through their own online websites / apps. Imagine going onto your favourite restaurant, grocer or retailers’ website and having an order delivered in as little as 20 minutes - from the customer’s point of view, you’re ordering directly with the restaurant / grocery / retailer, and it’s simply delivered by our rapid riders. For more, please see: https://merchants.deliveroo.com/what-we-offer/deliveroo-express

As a Strategic Partnerships Manager in the team, you will manage the day-to-day relationships with our white-label partners, which includes leading regular performance reviews, identifying opportunities for growth and overcoming operational challenges. You will work closely with various functions of Deliveroo to share insights from partners and ensure we are developing a “best in class” value proposition. With Deliveroo Express being a new product launched in April, you will play a pivotal role in defining the on-going strategy and driving success of this proposition.

Using data to understand trends in performance and identify opportunities for operational excellence will be critical to your success in the role. You will need to be able to manage multiple projects at once, interacting with key functions such as Product, Operations and Commercial. You will use your business acumen and negotiation skills to win new business deals and build an on-going pipeline.

Working with partners of this scale, you will often overcome challenges that Deliveroo is facing for the first time, helping to shape the future of how we work with and scale our white-label partners.

Key Responsibilities

Directly own the day-day relationship with Deliveroo Express partners across all verticals - Restaurants, Grocery and Retail

Analyse and present insights on performance against KPIs during weekly/monthly/quarterly meetings and reviews

Conduct detailed analysis and extract insights to deliver operational excellence and identify ways to course-correct if needed

Identify opportunities to deepen and grow our partner relationships

Develop on-going sales strategy for Deliveroo Express including pipeline development across markets, with support from your Commercial lead

Conduct new business pitching and commercial negotiation for new partners, with support from your Commercial lead

DECISIVE AND INFLUENTIAL: you should thrive in a fast-paced environment, and be comfortable with making fast decisions, even in times of ambiguity and based on intuition. You are comfortable making recommendations and communicating them across the business persuasively. More importantly, you must have a strong desire to galvanise action within Deliveroo, thinking about the big picture but also not afraid to get into the weeds of a problem to get things done.

ANALYTICAL AND COLLABORATIVE: there will be some number-crunching involved, but your role will also be about stepping back – you’ll need to see the bigger picture and understand how your insights are aligned with the direction the business is heading in.

COMMERCIAL: you will need to excel in building relationships with local commercial teams, and external partners and understand how best to bring our proposition to grocers and retailers. You will need to build a deep understanding of the Deliveroo P&L and operations of the business.

Requirements:

3-5 years’ experience in an account management, grocery/retail operations or strategy / strategic partnerships role.

Confident in analysing data and extracting compelling and actionable insights

Strong operational mindset to identify opportunities for excellence and course-correct when needed

Partner obsessed, with effective relationship building, organisation and communication skills

Collaborative team player who is able to get the best out of the people around you. Able to work effectively with various teams and all levels of Deliveroo.

Experienced negotiator within the ability to drive mutual value for both partners and Deliveroo

London-based with a minimum of three days required in the office

Nice to have:

Experience working with FMCG / grocery / retailer e-commerce or last mile operations preferable.

Experience in working in a dynamic high-growth company is preferable

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

A competitive and comprehensive compensation and benefits package

1

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

2

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

3

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

4

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

5

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

6

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions