Strategic Parking Services Lead

Carrington Blake Recruitment; Greater London; Hybrid; GBP 64,000 - 84,000; Full time

Job summary

Lewisham Council seeks an experienced Parking Manager to take overall responsibility for the management, strategic development and continuous improvement of its Parking Services. The role will lead the delivery of the council’s parking operations, overseeing parking enforcement, back-office services, and a major external parking contract.

The successful candidate will develop parking policies, manage budgets, improve service performance and ensure services meet the needs of residents, businesses

Qualifications

• Significant experience managing parking services within a local authority or similar organisation.
• Strong knowledge of parking legislation, enforcement and local authority parking operations.
• Experience developing, implementing or reviewing Controlled Parking Zones (CPZs).
• Proven experience managing large-scale contracts and external service providers.
• Experience managing substantial budgets, including income, expenditure and financial planning.
• Strong leadership and people management experience.
• Experience monitoring service performance and implementing service improvements.
• Understanding of local authority structures, political processes and working with elected members.
• Excellent communication, negotiation and stakeholder management skills.
• Experience handling complex and sensitive complaints or casework.

Responsibilities

• Lead and manage the council’s Parking Services, ensuring effective operational delivery and continuous improvement.
• Oversee the council’s major parking enforcement contract, monitoring contractor performance, compliance and value for money.
• Lead the development, implementation and review of Controlled Parking Zones (CPZs).
• Identify parking pressures across the borough and work with highways and transport teams to develop appropriate solutions.
• Manage significant parking income and expenditure budgets, identifying efficiencies and delivering savings.
• Develop and implement parking policies and strategies in line with legislation and council objectives.
• Provide professional advice to councillors, senior officers and elected members on parking legislation, policy and service delivery.
• Manage and develop staff, setting performance objectives and driving a positive, customer-focused culture.
• Build effective relationships with residents, businesses, contractors and external stakeholders.
• Prepare and present reports on parking performance, financial management and service development.

Skills

Parking services management

Leadership

Budget management

Stakeholder management

Contract management

Policy development

CPZ knowledge

Job description

Lewisham Council seeks an experienced Parking Manager to take overall responsibility for the management, strategic development and continuous improvement of its Parking Services. The role will lead the delivery of the council’s parking operations, overseeing parking enforcement, back-office services, and a major external parking contract.

The successful candidate will develop parking policies, manage budgets, improve service performance and ensure services meet the needs of residents, businesses