Strategic Operations Programme Lead

London Business School; Greater London; Hybrid; GBP 48,000 - 64,000; Full time

Benefits offered by this job

27 days annual leave

USS pension

Onsite gym

Professional development

Cycle to work

Wellbeing program

Job summary

London Business School is seeking a highly organised Programme Manager - Operations to join the SARI Institute for Work, Careers & Longevity. This central operational role supports day-to-day activity across research, convening, lifelong learning, communications, data, finance and stakeholder coordination.

You will translate strategic plans into practical delivery, own the operational plan and manage meetings, events and logistics while maintaining brand standards and collaborating with senior

Qualifications

• Experience in programme, operations, project or administrative support roles.
• Experience in fast-moving, start-up-style environments would be helpful.
• Excellent organisational skills and a methodical, proactive and accurate approach.
• Ability to manage multiple priorities at once and keep activity moving under pressure.
• Flexible, hands-on working style with confidence moving between strategic support and practical administration.
• Strong written and verbal communication skills.
• Ability to build rapport with senior academics and their support staff.
• Experience of event or logistics coordination.
• Comfort working with data, trackers, CRM systems and budget records.
• Good knowledge of brand guidelines; familiarity with website management and LinkedIn is desirable.

Responsibilities

• Translate SARI's strategic plans into practical day-to-day delivery with the Associate Director.
• Own and maintain the Institute's operational plan, task tracker, action logs, deadlines and dependencies.
• Manage logistics for Institute meetings, workshops and internal forums, including agendas, papers and minutes.
• Take ownership of operational delivery for initiatives such as alumni learning pilots or donor reporting.
• Plan and coordinate Institute events in partnership with Events, Campus Services and external suppliers.
• Assist with drafting and QA of brand-related documents to ensure consistency with brand guidelines.
• Apply audience segmentation to campaigns and initiatives for targeted activity.
• Maintain the Institute's website, event pages and LinkedIn company page.
• Serve as the day-to-day contact for the Institute enquiries mailbox and route queries appropriately.
• Coordinate correspondence across senior staff and Academic Co-Directors' relationships.
• Implement and manage the Institute's CRM system and databases of stakeholders.
• Take on new tasks as priorities evolve with good judgement.

Skills

Programme management

Operations management

Project coordination

Administrative support

Event logistics

Stakeholder coordination

Budget tracking

CRM systems

Microsoft Office

Communication skills

Tools

CRM systems

Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

London Business School is seeking a highly organised Programme Manager - Operations to join the SARI Institute for Work, Careers & Longevity. This central operational role supports day-to-day activity across research, convening, lifelong learning, communications, data, finance and stakeholder coordination.

You will translate strategic plans into practical delivery, own the operational plan and manage meetings, events and logistics while maintaining brand standards and collaborating with senior