Strategic Operations Leader in Insurance (Hybrid)

The Summit Group; Harrogate; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Career growth opportunities

Job summary

A high-growth insurance brokerage in Harrogate is seeking an experienced Operations Manager to lead and develop operational functions. This strategic role requires over 5 years in operational leadership within the insurance sector, strong FCA compliance knowledge, and an ability to drive change. You'll work closely with leadership for sustainable growth in a dynamic, ambitious environment, offering hybrid working and direct input into strategic decisions.

Qualifications

• 5+ years of experience in an operational leadership role within an insurance brokerage.
• Strong understanding of FCA compliance, reporting, and audit requirements.
• Commercial insurance knowledge with a solid grasp of broking workflows.

Responsibilities

• Lead and develop operational functions across broking, client servicing, compliance, and support.
• Drive continuous improvement across processes, systems, and service delivery.
• Monitor and improve compliance, FCA standards, audit readiness, and internal QA.

Skills

Operational leadership

Strong coaching

Communication

FCA compliance knowledge

Problem-solving

Job description

A high-growth insurance brokerage in Harrogate is seeking an experienced Operations Manager to lead and develop operational functions. This strategic role requires over 5 years in operational leadership within the insurance sector, strong FCA compliance knowledge, and an ability to drive change. You'll work closely with leadership for sustainable growth in a dynamic, ambitious environment, offering hybrid working and direct input into strategic decisions.