Strategic Operations Lead, Higher Education

Dunhillmedical; Sheffield; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Flexible working opportunities

A wide range of discounts and rewards

Job summary

The University of Sheffield is seeking an Operations Manager for the School to lead a broad operations team and to ensure efficient service delivery. The role covers executive support, HR, estates, health and safety, information management, and business continuity, working within university regulations.

Successful candidates will have degree-level education, experience leading teams in a Higher Education setting, and excellent communication and organisational skills.

Qualifications

• Educated to degree level (or equivalent experience).
• Experience in a professional role, ideally within a Higher Education or similar environment.
• Experience of successfully managing and motivating a team and aligning day-to-day work and goals with local priorities.
• Excellent communication skills, both written and verbal, with staff at all levels.
• Ability to assess and organise resources, and plan and progress work within deadlines.
• Understanding of Higher Education policy and operational environment, and knowledge of relevant systems, policies, legislation and quality standards.
• Creative and flexible approach to problem-solving with longer term implications.
• Experience of high quality administrative and business support within a complex organisation including evidence of implementing service improvements.
• Excellent customer service skills, with experience of responding efficiently and effectively to enquiries.
• Experience of working flexibly and collegiately to achieve strategic aims.

Responsibilities

• Deputise for the School Manager at meetings and lead on strategic initiatives.
• Lead and motivate the operations team to deliver high quality support across services.
• Manage staff contracts, recruitment, reviews and promotion processes in partnership with HR.
• Lead estates matters in collaboration with Estates and Facilities Management.
• Support governance of information management and regulatory compliance.
• Oversee business continuity planning and annual workload planning.
• Take delegated responsibility for budget management and financial planning.
• Support university-wide initiatives including Athena Swan.

Skills

Strong communication

Organisational skills

People leadership

Problem solving

Staff development

Budget management

Information management

Project management

Flexibility

Customer service

Education

Degree level or equivalent experience

Job description

The University of Sheffield is seeking an Operations Manager for the School to lead a broad operations team and to ensure efficient service delivery. The role covers executive support, HR, estates, health and safety, information management, and business continuity, working within university regulations.

Successful candidates will have degree-level education, experience leading teams in a Higher Education setting, and excellent communication and organisational skills.