Strategic Operations Lead: Campaigns & Delivery

Higher Ed Partners; St Albans; On-site; GBP 55,000 - 65,000; Full time

Job summary

Higher Education Partners is seeking an Operations Manager to turn ideas into structured, measurable delivery across our contact centre and commercial initiatives. You will own end-to-end delivery, coordinate cross-functional teams, and ensure campaigns and pricing changes are ready for launch.

The role focuses on planning, execution, and post-launch review, with a strong emphasis on data-driven improvements and stakeholder collaboration to drive performance.

Qualifications

• Experience turning ideas into structured, measurable delivery.
• Strong project management with end-to-end responsibility.
• Analytical mindset with ability to interpret data and drive actions.

Responsibilities

• Own the operational planning and delivery of key Contact Centre and commercial initiatives.
• Project manage initiatives from planning through to launch and post-launch review.
• Ensure campaigns, promotions, pricing changes and new initiatives are fully operationally ready before launch.
• Coordinate processes, scripts, training, systems, website content and communications across multiple teams.
• Manage timelines, dependencies, risks, actions and change control.
• Work with senior leaders and cross-functional teams to keep delivery on track.
• Ensure campaign and pricing changes happen on schedule.
• Develop and maintain clear operational processes and ownership.
• Build reporting and measurement to assess impact of initiatives.
• Monitor SLAs and resolution times, driving issues to resolution.
• Use data to identify opportunities to improve performance and efficiency.

Skills

Operational planning

Project management

Data analysis

Reporting

Stakeholder management

Cross-functional

Job description

Higher Education Partners is seeking an Operations Manager to turn ideas into structured, measurable delivery across our contact centre and commercial initiatives. You will own end-to-end delivery, coordinate cross-functional teams, and ensure campaigns and pricing changes are ready for launch.

The role focuses on planning, execution, and post-launch review, with a strong emphasis on data-driven improvements and stakeholder collaboration to drive performance.