Strategic Operations & Governance Lead

HSBC Holdings plc; Daliburgh; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Non-contributory pension

Parental/adoption pay

Job summary

HSBC Holdings plc in Guernsey is seeking a strategic Administrator in the Chief Administration Office. You will support senior leaders across a broad range of strategic and BAU activities, shaping how the business operates and delivering practical improvements for colleagues and regulators.

You will work closely with the Head of Business Management and the CEO, contributing to annual reporting, workforce planning, and cross-border projects across the Private Bank in Guernsey and Switzerland.

Qualifications

• Proven experience in financial forecasting and tracking actual costs against plan.
• Strong analytical skills to assess policy, regulatory and business changes.
• Coordinate audit and governance activity including evidence preparation and action tracking.
• Experience working with senior stakeholders across multiple markets and tailoring briefings.
• Awareness of responsible AI use to enhance productivity and governance.
• Clear communication to both technical and non-technical audiences.
• Manage multiple priorities and deliver high-quality outputs in a regulated environment.

Responsibilities

• Manage and coordinate the CAO team’s day-to-day book of work with clear priorities and on-track delivery.
• Support Head of Business Management and CEO in delivering strategic priorities and BAU outcomes.
• Translate strategic objectives into practical plans, milestones and actions for senior leaders.
• Support workforce planning and strategy execution, tracking progress and escalating risks.
• Review audits and incidents, translating findings into management actions and improvements.
• Coordinate information for internal and external audits, ensuring oversight of actions.
• Support regulatory engagement and liaise with second-line colleagues.
• Translate HSBC policy changes into practical management actions and communications.
• Prepare governance papers and briefing materials for senior stakeholders and VIP visitors.
• Develop clear management information to support decision-making and risk visibility.
• Coordinate cross-border initiatives across Guernsey and Switzerland.

Skills

Forecasting

Financial analysis

Audit governance

Stakeholder management

AI awareness

Clear communication

Multitasking

Policy awareness

Tools

Microsoft Office Suite

Job description

HSBC Holdings plc in Guernsey is seeking a strategic Administrator in the Chief Administration Office. You will support senior leaders across a broad range of strategic and BAU activities, shaping how the business operates and delivering practical improvements for colleagues and regulators.

You will work closely with the Head of Business Management and the CEO, contributing to annual reporting, workforce planning, and cross-border projects across the Private Bank in Guernsey and Switzerland.