Strategic Operations Director - Growth & Efficiency (Hybrid)

Ultimate Banking Ltd; Nottingham; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

27 days holiday

Pensions scheme

Private health care

Job summary

Ultimate Banking Ltd. is seeking an Operations Director to lead end-to-end operational delivery across member servicing, lending, savings, and branches.

The role will drive capacity, cost efficiency, and readiness for new products while partnering with technology and change teams. The ideal candidate will bring senior operational leadership experience in regulated financial services, a track record of scaling operations, and a commercial mindset to balance service quality with cost control.

Qualifications

• Senior operational leadership experience within a regulated financial services environment.
• Proven track record of scaling operations during growth.
• Strong understanding of operational resilience and regulatory expectations.
• Commercially minded with ability to balance service, cost, and control.

Responsibilities

• Own end-to-end operational delivery across member servicing, lending operations, savings operations, and branches.
• Ensure operational capacity and capability scale in line with growth forecasts.
• Own the cost base across operations.
• Drive productivity, automation, and simplification to flatten the cost curve as volumes increase.
• Ensure operational readiness for new products, propositions, and changes.
• Act as the primary operational counterpart to technology and change initiatives.
• Accountable for operational supplier performance.
• Ensure the operational areas have the right skills, roles, and structures to support growth.
• Champion a culture of accountability, continuous improvement, and member focus.
• Ensure operational risks are identified, managed, and escalated appropriately.

Skills

Operational leadership

Regulatory compliance

Strategic planning

Cross-functional collaboration

Cost management

Job description

Ultimate Banking Ltd. is seeking an Operations Director to lead end-to-end operational delivery across member servicing, lending, savings, and branches.

The role will drive capacity, cost efficiency, and readiness for new products while partnering with technology and change teams. The ideal candidate will bring senior operational leadership experience in regulated financial services, a track record of scaling operations, and a commercial mindset to balance service quality with cost control.