Strategic Operations Analyst — Hybrid

Hellokindred; Telford; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

HelloKindred is seeking a Business Operations Analyst to support leadership and operational delivery of its Practices in a hybrid role. You will collaborate with the Operations Team to drive efficiency, consistency, and innovation across practice operations.

The role requires proactive, detail-oriented professionals with strong organisational, problem-solving, and communication skills, capable of deputising when needed and working with leadership and cross-functional teams.

Qualifications

• Experience in business operations, resource management, or stakeholder engagement.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Collaborative mindset and passion for continuous improvement.
• Confidence to deputise and take initiative when needed.
• Ability to work with leadership and cross-functional stakeholders.
• Experience supporting governance, reporting, planning, and operational processes.
• Ability to manage competing priorities in a fast-paced environment.
• Hold or be eligible to obtain BPSS clearance.

Responsibilities

• Align business operations with organisational goals to ensure seamless delivery of services, tools, and processes.
• Contribute to governance frameworks and communication strategies to keep stakeholders aligned and informed.
• Identify and support opportunities to enhance services, streamline processes, and implement best practices.
• Assist with financial forecasting, reporting, and resource planning to support strategic decisions.
• Act as a liaison and escalation point to support issue resolution and alignment with business priorities.
• Establish and maintain clear objectives and governance structures.
• Develop and support strategic communications and reporting.
• Manage RAID activities and support risk mitigation.
• Support resourcing and recruitment activities.
• Assist with financial and capacity planning.
• Support Practice operations and HR process coordination.
• Build strong relationships with stakeholders and anticipate operational needs.
• Deputise and take initiative when required.

Skills

Business operations

Resource management

Stakeholder engagement

Organisational skills

Problem solving

Communication

Relationship building

Cross-functional collaboration

Governance & reporting

Forecasting & planning

Job description

HelloKindred is seeking a Business Operations Analyst to support leadership and operational delivery of its Practices in a hybrid role. You will collaborate with the Operations Team to drive efficiency, consistency, and innovation across practice operations.

The role requires proactive, detail-oriented professionals with strong organisational, problem-solving, and communication skills, capable of deputising when needed and working with leadership and cross-functional teams.