Strategic Meetings & Events Operations Lead

InterContinental London - The O2; Ilford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

Complimentary on-site parking

Employee discounts

Cycle to work scheme

Life assurance

Job summary

InterContinental London - The O2 is seeking a Duty Manager to lead and train a high-performing team within a five-star hotel on Greenwich Peninsula. You will coordinate meetings and events, ensure compliance with brand standards and regulations, and collaborate with other departments to deliver exceptional guest experiences.

The role requires at least 3 years of management experience and a track record in large Meeting & Events operations.

Qualifications

• 3 years related experience, including management, or an equivalent combination of education and experience.

Responsibilities

• Educate and train team members in brand standards, service behaviours, and governmental regulations.
• Promote teamwork and quality service through daily communication with other departments and appropriate staffing based on guest volume.
• Interact with guests, vendors, and other contacts as needed.
• Assist the Meetings & Events Sales team with show rounds and client meetings.
• Plan and conduct pre-event and post-event meetings to determine potential enhancements to the guest experience.
• Duty Management shifts as required by Operations rota.
• Schedule team members to deliver service standards within financial controls and wage costs.
• Actively promote up-selling of all departments, with a focus on bar and beverage offerings.

Skills

Team leadership

Guest service

Communication

Upselling

Job description

InterContinental London - The O2 is seeking a Duty Manager to lead and train a high-performing team within a five-star hotel on Greenwich Peninsula. You will coordinate meetings and events, ensure compliance with brand standards and regulations, and collaborate with other departments to deliver exceptional guest experiences.

The role requires at least 3 years of management experience and a track record in large Meeting & Events operations.