5-Star Meetings & Events Operations Leader

InterContinental London - The O2 - Meeting & Events; Greater London; Vor Ort; GBP 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Free meals on duty.

Uniform offered and dry cleaned.

Wage stream.

Zusammenfassung

InterContinental London - The O2 - Meeting & Events is seeking a Team Leader to guide the M&E team and maintain high standards of service and discipline. You will report to the M&E Services Manager and support on duty operations in a fast-paced 5-star hotel environment.

Demonstrated excellence in communication, supervision, and organisation will help you motivate staff, manage guest expectations, and ensure timely delivery of events within our iconic Greenwich Peninsula venue.

Qualifikationen

• Providing high quality service and attention to detail comes naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Aufgaben

• Supports the team and manager on duty.
• To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
• Develop a strategy the team will use to reach its goal.
• Provides encouragement to team members.
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
• Communicates deadlines to team members.
• Generates and shares team performance, mission-related objectives, and deadlines.

Kenntnisse

Communication skills

Supervisory skills

Organisational skills

Multi-tasking

Calm under pressure

Team oriented

Professional appearance

Approachable and proactive

5-star hotel experience advantage

Jobbeschreibung

InterContinental London - The O2 - Meeting & Events is seeking a Team Leader to guide the M&E team and maintain high standards of service and discipline. You will report to the M&E Services Manager and support on duty operations in a fast-paced 5-star hotel environment.

Demonstrated excellence in communication, supervision, and organisation will help you motivate staff, manage guest expectations, and ensure timely delivery of events within our iconic Greenwich Peninsula venue.