Strategic Lead - Internal Workstations Product Development

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC in London seeks a Senior Associate to lead the strategy, standardisation, and enhancement of internal workstation applications across Securities Services, driving operational efficiency and innovation.

You will partner with Client Service, Operations, Technology, Product Management, and Product Development to define requirements, deliver future-state solutions, and ensure effective controls while simplifying tools for end users.

Qualifications

• Experience in Banking/FS programme or product development.
• Extensive experience with internal workstations and related tool suites.
• Knowledge of industry standards and operational processes.
• Subject matter expertise in Custody, Fund Services, MO, or Agency Lending.
• Strong stakeholder management with UX/migration planning.
• Excellent written and oral communication.
• Experience with system design, target operating models, and BRD creation (Visio/JIRA).
• Strong analytical skills using Tableau, Alteryx, and Office apps.
• Understanding Securities Services client segments.
• Experience delivering change in complex op environments.

Responsibilities

• Set and manage the strategy and standards for Securities Services Internal Workstations across multiple product lines
• Lead the development and execution of the internal workstations roadmap, supporting business needs at scale
• Drive simplification and standardisation of workstation tools to enable users to manage operational workflows efficiently
• Collaborate with Product, Operations, and Technology teams to ensure coherence and progress across the matrix organisation
• Monitor market and competitive landscape, providing thought leadership to influence design and strategic decisions
• Capture and translate requirements from internal stakeholders, proposing alternative solutions where necessary
• Track and monitor multiple deliverables, providing clarity and direction to all involved parties
• Leverage robust project management frameworks to anticipate and mitigate risk, tracking Risk/Control-related work
• Provide regular verbal and written status updates to senior management, including milestone tracking and reporting
• Act as subject matter expert, delivering capabilities focused on simplification and standardisation
• Drive consensus and data adoption for all internal workstation platform upgrades, enhancements, and defect fixes
• Ensure the voice of operations and effective controls are integral to product definition and programme governance

Skills

Banking/FS experience

Internal workstations

Standards & processes

Custody/Fund Services

Stakeholder management

Communication skills

Requirements & BRD design

Analytics: Tableau/Alteryx/Excel

Securities Services knowledge

Change delivery in complex envs

Tools

Visio

JIRA

Tableau

Alteryx

Microsoft Office

Job description

Testing Site - JPMC in London seeks a Senior Associate to lead the strategy, standardisation, and enhancement of internal workstation applications across Securities Services, driving operational efficiency and innovation.

You will partner with Client Service, Operations, Technology, Product Management, and Product Development to define requirements, deliver future-state solutions, and ensure effective controls while simplifying tools for end users.