Strategic Key Account Partner — Growth & Retention Leader

LGC Limited; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Informed, part of LGC ASSURE, seeks a Key Account Manager to drive retention, growth, and strategic development across a portfolio of sports nutrition customers. You will partner with leading brands to maximise value from certification programmes and foster long-term partnerships.

You will own onboarding, renewals and expansion, coordinating with technical, operational and commercial teams to deliver exceptional customer outcomes and measurable value for both customers and Informed.

Qualifications

• Experience with end-to-end sales from discovery to close.
• Ability to develop compelling value propositions.
• Excellent organizational skills, attention to detail and tenacity.
• Strong spoken and written communication skills; multilingual is a plus.

Responsibilities

• Manage and develop a portfolio of customer accounts.
• Build trusted relationships with commercial, technical and operational stakeholders.
• Lead onboarding activities and support customers throughout their certification journey.
• Develop strategic account plans to identify opportunities for growth.
• Work collaboratively with internal teams to deliver excellent customer outcomes and resolve customer queries.
• Conduct regular account reviews and business discussions to understand customer priorities and future needs.
• Identify and convert new commercial opportunities within existing accounts.
• Maintain accurate customer records and activity within CRM systems.
• Represent Informed professionally at customer meetings, industry events and exhibitions where required.

Skills

Sales process

Value propositions

Attention to detail

Communication skills

Multilingual (FR/DE/ES)

Job description

Informed, part of LGC ASSURE, seeks a Key Account Manager to drive retention, growth, and strategic development across a portfolio of sports nutrition customers. You will partner with leading brands to maximise value from certification programmes and foster long-term partnerships.

You will own onboarding, renewals and expansion, coordinating with technical, operational and commercial teams to deliver exceptional customer outcomes and measurable value for both customers and Informed.