Strategic IT Service Delivery Leader

Nigel Wright Group; North East; On-site; GBP 90,000 - 120,000; Full time

Job summary

Nigel Wright Group has an ambitious, growing client seeking a Head of IT Service & Support to shape and lead its IT support function during a period of growth. You will own a multi-site operation, drive modern service delivery, governance and user experience, and partner with senior leadership to scale the function.

You will lead a distributed team, implement ITIL practices, improve incidents and changes, promote automation and self-service, and build strong stakeholder relationships while

Responsibilities

• Leading and developing a distributed team of IT support professionals.
• Enhancing service management processes, governance and operational standards.
• Improving incident, request, problem and change management capability.
• Driving automation and self-service initiatives to improve efficiency and user satisfaction.
• Building stronger relationships with stakeholders across multiple business locations.
• Creating a culture built on accountability, service excellence and continuous improvement.
• Supporting organisational growth through scalable support models and processes.

Job description

Nigel Wright Group has an ambitious, growing client seeking a Head of IT Service & Support to shape and lead its IT support function during a period of growth. You will own a multi-site operation, drive modern service delivery, governance and user experience, and partner with senior leadership to scale the function.

You will lead a distributed team, implement ITIL practices, improve incidents and changes, promote automation and self-service, and build strong stakeholder relationships while