Strategic Institutional Client Relations Lead

Omfif; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

OMFIF?is seeking a Client Relationship Manager in London to sustain and expand relationships with institutional members and partners across its institutes. The role reports to the Chief Commercial Officer and focuses on engagement, value delivery and renewal opportunities for senior clients.

The candidate will manage a portfolio across macroeconomics and sustainability, coordinate with researchers, events teams and marketing, and drive growth for the organisation’s member base.

Qualifications

• 5+ years of experience in client relationship management, account management or partnerships.
• Experience within financial services, policy research or events is preferred.
• Excellent communication and interpersonal skills to engage at senior levels.

Responsibilities

• Maintain and deepen relationships with existing institutional members and partners.
• Drive renewals and incremental growth through cross‑institute collaboration.
• Be the primary contact for a portfolio of key public‑ and private‑sector clients.
• Collaborate with researchers, programmers and marketing teams to deliver member value.
• Monitor engagement and address attrition risks proactively.
• Provide market insights to inform product development and strategy.
• Support delivery of flagship events, meetings and roundtables with follow‑up.
• Prepare reports and forecasts on renewals and account performance for leadership.

Skills

Client relationship management

Account management

Partnerships

Financial services

Policy research

Events

Tools

Salesforce

Job description

OMFIF?is seeking a Client Relationship Manager in London to sustain and expand relationships with institutional members and partners across its institutes. The role reports to the Chief Commercial Officer and focuses on engagement, value delivery and renewal opportunities for senior clients.

The candidate will manage a portfolio across macroeconomics and sustainability, coordinate with researchers, events teams and marketing, and drive growth for the organisation’s member base.