Client Relationship Manager

Omfif; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

OMFIF?is seeking a Client Relationship Manager in London to sustain and expand relationships with institutional members and partners across its institutes. The role reports to the Chief Commercial Officer and focuses on engagement, value delivery and renewal opportunities for senior clients.

The candidate will manage a portfolio across macroeconomics and sustainability, coordinate with researchers, events teams and marketing, and drive growth for the organisation’s member base.

Qualifications

• 5+ years of experience in client relationship management, account management or partnerships.
• Experience within financial services, policy research or events is preferred.
• Excellent communication and interpersonal skills to engage at senior levels.

Responsibilities

• Maintain and deepen relationships with existing institutional members and partners.
• Drive renewals and incremental growth through cross‑institute collaboration.
• Be the primary contact for a portfolio of key public‑ and private‑sector clients.
• Collaborate with researchers, programmers and marketing teams to deliver member value.
• Monitor engagement and address attrition risks proactively.
• Provide market insights to inform product development and strategy.
• Support delivery of flagship events, meetings and roundtables with follow‑up.
• Prepare reports and forecasts on renewals and account performance for leadership.

Skills

Client relationship management

Account management

Partnerships

Financial services

Policy research

Events

Tools

Salesforce

Job description

OMFIF is a dynamic and independent research institute and membership organisation. Through our London-based team we produce research and events on world finance and economic policy. We have a comprehensive global network of economic, political and investment decision-makers. Our members come from both the public and private sectors and comprise some of the most well-known and respected financial and technology organisations in the world. In addition to membership, we offer bespoke meetings and research on global policy and investment themes.

OMFIF operates through four thematic institutes:

• The Economic and Monetary Policy Institute (EMP) convenes senior figures from central banks, finance ministries, sovereign funds and leading private sector institutions to discuss macroeconomic trends and shape the future of global monetary and fiscal policy.
• The Digital Monetary Institute (DMI) explores innovation in payments, central bank digital currencies (CBDCs), tokenisation and the future of finance, bringing together technologists, regulators and policymakers at the forefront of digital transformation.
• The Sustainable Policy Institute (SPI) focuses on sustainable finance, addressing policy, regulatory and investment challenges related to ESG themes.
• The Sovereign Debt Institute (SDI) provides insight into global debt markets and the evolving policy frameworks around sovereign finance.

At OMFIF, we strive to maintain a start‑up atmosphere where creative ideas are encouraged, and no two days are the same. We are looking for entrepreneurial professionals who share our values of independence, innovation and integrity, and who want to work at the intersection of policy, technology and global finance.

The role:

The Client Relationship Manager is responsible for maintaining and expanding relationships with OMFIF’s existing institutional members and partners across the Economic and Monetary Policy Institute and the Sustainable Policy Institute.

Reporting to the Chief Commercial Officer, the post holder will ensure the highest levels of engagement, satisfaction and value delivery for OMFIF’s members, while identifying opportunities for renewal, cross‑institute collaboration and incremental growth.

This role suits a relationship‑focused professional who excels at managing senior institutional clients, understands the intersection of macroeconomics and sustainability, and is motivated by supporting global policy dialogue and thought leadership.

Key Responsibilities

• Manage and deepen relationships with existing members, ensuring strong engagement and alignment with OMFIF’s research and programme offerings.
• Drive renewals and incremental growth by identifying opportunities for cross‑institute collaboration and bespoke engagement.
• Act as the primary point of contact for a portfolio of key public‑ and private‑sector clients, maintaining consistent and high‑quality communication.
• Work collaboratively with researchers, programmers and marketing teams to deliver value for members and ensure their priorities are reflected in OMFIF’s activities.
• Monitor engagement and satisfaction, addressing risks of attrition proactively and strategically.
• Provide market and client insights to inform product development, programming themes and commercial strategy.
• Support the delivery of OMFIF’s flagship events, meetings and roundtables, ensuring effective participation and follow‑up with key stakeholders.
• Prepare accurate reports and forecasts on renewals, engagement levels and account performance for the Chief Commercial Officer.
• Represent OMFIF at high‑level meetings and events, reinforcing the value of membership and thought leadership.

Skills, Experience and Qualifications

• 5+ years’ experience in client relationship management, account management or partnerships, ideally within financial services, policy research or events.
• Proven ability to retain and grow institutional client portfolios and deliver high client satisfaction.
• Strong understanding of - or interest in – macroeconomics and finance
• Excellent communication and interpersonal skills, with confidence engaging at senior and executive levels.
• Commercially astute and client‑focused, with a consultative and diplomatic approach.
• Organised, proactive and able to work effectively across teams and time zones.
• Strong project management skills and attention to detail.
• Proficiency in Microsoft Office and CRM systems (Salesforce preferred).
• A second language and international experience are strong advantages.