Strategic Insight Director (Produce)

Numerator / Market Track, LLC; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

25 days holidays

Option of flexible hybrid working

Employee Assistance Programme

Private Medical & Dental Insurance

Eyecare Vouchers

Life Assurance & Income Protection

Cycle to Work Scheme

Job summary

Worldpanel by Numerator in London is seeking a Strategic Insight Director (Produce) to lead the UK Produce Team, overseeing a portfolio of 50+ clients generating over $5.7m ARR, and to shape the commercial plan for 2027 and beyond.

You will develop a high-performing team of seven, drive retention and development, collaborate across the Fresh Division, and elevate client experience through thought leadership and expert guidance.

Qualifications

• Proven experience in consumer insights or market research roles (either agency or client side).
• A strong people focus with experience of motivating & leading teams towards a shared vision.
• Proven commercial track record of revenue management & delivering client growth.
• Confident, with the ability to deliver presentations and express an opinion to senior internal and external audiences with credibility.
• Experience of delivering service excellence to clients both personally & through others.
• Willing to embrace, drive and suggest change.

Responsibilities

• Lead portfolio of UK Produce accounts and oversee a team of CID/CM/CE and colleagues in India.
• Support and coach the team to deliver excellent insight.
• Contribute ideas for service development, highlight concerns and coordinate solutions with clients.
• Own the commercial target, renewals and team pipeline; drive commercial excellence.
• Develop and mentor a dedicated team, fostering curiosity, learning and collaboration.
• Collaborate on thought leadership within the wider business.

Skills

Strategic insight

People leadership

Client relationship management

Market research

Presentation skills

Change management

Job description

Strategic Insight Director (Produce)

Location: London, England, UK

Req#: 611998

We're reinventing the market research industry. Let's reinvent it together.

At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Strategic Insight Director (Produce)

Office location: Mainframe (London, UK)

Role Type: Permanent

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

A new exciting opportunity has arisen to lead the industry recognised UK Produce Team. This position will see the right candidate lead the portfolio with the largest number of clients in the UK Business (50+ clients, generating more than $5.7m ARR) and develop an enthusiastic team of 7. The role will offer the opportunity to shape the team vision and commercial plan for 2027 and beyond. Having a growth mindset and a focus on people retention and development will also be key to success. As part of the wider Fresh Division, the Strategic Insight Director will have the opportunity to collaborate with experts throughout the business to elevate the client experience through thought leadership, advice and expertise. This position would be suitable for either an existing Strategic Insight Director looking for a change or an aspiring Consumer Insight Director.

Key Outcomes

• Clients: Overall senior lead for portfolio of accounts, supporting a team of CIDs, CM's, CE's and our colleagues in India. Responsibility for service review meetings, the account planning process, contract negotiations, senior level presentations and targeted network expansion.
• Insights: support and coach the team to deliver excellent insight.
• Service development & innovation / data quality: Contributing ideas for improving our service, highlighting any areas of concern, working with the teams to agree solutions and communicate to clients.
• Commercials: Ownership of the commercial target Quota, handling renewals and team pipeline. Leading by example with commercial excellence. Coaching others to spot opportunities and convert to sales.
• Team: Developing and mentoring a group of dedicated and passionate individuals, driving engagement, and encouraging a culture of curiosity, learning and collaboration. Contributing to the overall culture and growth of the wider retail team.
• Thought leadership: Working with the rest of the team to contribute to provoking and enlightening thought leadership.

Key Capabilities

• Proven experience in consumer insights or market research roles (either agency or client side).
• A strong people focus with experience of motivating & leading teams towards a shared vision.
• Proven commercial track record of revenue management & delivering client growth.
• Confident, with the ability to deliver presentations and express an opinion to senior internal and external audiences with credibility.
• Experience of delivering service excellence to clients both personally & through others.
• Willing to embrace, drive and suggest change.

WORLD PANEL BENEFITS

• 25 days holidays
• Option of flexible hybrid working
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Eyecare Vouchers
• Life Assurance & Income Protection
• Cycle to Work Scheme

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

There is strength in numbers - We are the Numerati

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more - we're always finding ways to better support, celebrate and accelerate our team.