Strategic Head of Admin & Patient Services - Forensic

West London Mental Health Trust; Southall; On-site; GBP 37,000 - 45,000; Full time

Job summary

West London NHS Trust is seeking an experienced leader to become Head of Administration & Patient Services within West London Forensic Services. You will provide strategic and operational leadership for administration across multiple services, manage budgets, and drive patient-centred support.

Reporting to the Service Director, you will oversee governance, patient affairs, and CQC activity, leading a team of managers and enabling service improvements across Three Bridges, The Orchard Women's

Qualifications

• Strong leadership, organisational, and financial management skills.
• Experience in governance processes, service procedures, and CQC activity.
• Ability to drive service improvement and provide patient-centred support.

Responsibilities

• Leading and developing administration services across the division.
• Managing administration managers and supporting workforce development.
• Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
• Leading on governance processes, service procedures, and CQC activity.
• Supporting investigations, disciplinary processes, and service improvement initiatives.
• Managing departmental budgets and resources to support operational excellence.

Skills

Leadership

Financial management

Governance

Job description

West London NHS Trust is seeking an experienced leader to become Head of Administration & Patient Services within West London Forensic Services. You will provide strategic and operational leadership for administration across multiple services, manage budgets, and drive patient-centred support.

Reporting to the Service Director, you will oversee governance, patient affairs, and CQC activity, leading a team of managers and enabling service improvements across Three Bridges, The Orchard Women's