Head of Administration & Patient Services | West London NHS Trust

West London Mental Health Trust; Southall; On-site; GBP 37,000 - 45,000; Full time

Job summary

West London NHS Trust is seeking an experienced leader to become Head of Administration & Patient Services within West London Forensic Services. You will provide strategic and operational leadership for administration across multiple services, manage budgets, and drive patient-centred support.

Reporting to the Service Director, you will oversee governance, patient affairs, and CQC activity, leading a team of managers and enabling service improvements across Three Bridges, The Orchard Women's

Qualifications

• Strong leadership, organisational, and financial management skills.
• Experience in governance processes, service procedures, and CQC activity.
• Ability to drive service improvement and provide patient-centred support.

Responsibilities

• Leading and developing administration services across the division.
• Managing administration managers and supporting workforce development.
• Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
• Leading on governance processes, service procedures, and CQC activity.
• Supporting investigations, disciplinary processes, and service improvement initiatives.
• Managing departmental budgets and resources to support operational excellence.

Skills

Leadership

Financial management

Governance

Job description

Head of Administration & Patient Services | West London NHS Trust

Head of Administration & Patient Services

West London Forensic Services

We are seeking an experienced and motivated leader to join West London Forensic Services as our Head of Administration & Patient Services. This is a rare opportunity to lead a number of vital services across a large and diverse forensic mental health setting.

Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets.

The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services.

This is an exciting opportunity to make a significant impact within a nationally recognised forensic service while working as part of a supportive senior leadership team.

As Head of Administration & Patient Services, you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services.

You will lead services across:

• The Three Bridges Medium Secure Directorate
• The Orchard Women's Service
• Low Secure and Community Services
• The Cassel Hospital
• Primary Health Care

Key responsibilities include:

• Leading and developing administration services across the division.
• Managing administration managers and supporting workforce development.
• Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
• Leading on governance processes, service procedures, and CQC activity.
• Supporting investigations, disciplinary processes, and service improvement initiatives.
• Managing departmental budgets and resources to support operational excellence.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Tuesday 20 Oct 2026

£36,943 - £44,900 Per Annum Inclusive of Allowances