Strategic Global Account Manager - Remote

Linnworks; Chichester; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Remote & flexible working with hybrid—

Laptop & home office budget – £500

Private Medical Insurance with Aviva

Group Life Insurance & Wellbeing

Headspace mental well-being support

EAP confidential guidance

25 days holiday + bank holidays

Training and development

Job summary

Linnworks is seeking an experienced Global Account Manager to lead strategic relationships with our key clients in the EMEA region. You will own multi-year growth plans, drive retention, and lead cross-functional efforts across Product, Marketing, and Customer Success to deliver measurable outcomes.

You will operate with executive-level influence, shaping account strategy and championing the client voice to maximize value from Linnworks’ SaaS solutions.

Qualifications

• 5+ years of experience in Account Management or Sales within a SaaS or technology company.
• Proven track record of exceeding targets and growing large, complex accounts.
• Strong commercial and negotiation skills with experience leading complex renewals.
• Excellent communication and relationship management skills with executive stakeholders.
• Proficiency in CRM tools (Salesforce, HubSpot) for data-driven account planning.

Responsibilities

• Own and manage relationships with key accounts at senior/executive level.
• Achieve or exceed monthly, quarterly, and annual targets.
• Develop understanding of client objectives and success metrics to anticipate needs.
• Drive retention, upsell, and multi-year growth opportunities.
• Lead complex negotiations and renewals with senior stakeholders.
• Develop and execute multi-year account plans aligned to client goals.
• Collaborate cross-functionally with Product, Marketing, and Customer Success.
• Forecast renewals and expansions with accuracy in partnership with Finance.

Skills

Account management

Sales

Negotiation

Relationship management

CRM systems

Education

Bachelor’s degree or equivalent in Business/Communications

Tools

Salesforce

HubSpot

Job description

Linnworks is seeking an experienced Global Account Manager to lead strategic relationships with our key clients in the EMEA region. You will own multi-year growth plans, drive retention, and lead cross-functional efforts across Product, Marketing, and Customer Success to deliver measurable outcomes.

You will operate with executive-level influence, shaping account strategy and championing the client voice to maximize value from Linnworks’ SaaS solutions.