Strategic Field Technician

Thames Water Utilities Limited; Kingston upon Thames; On-site; GBP 30,000 - 36,000; Full time

Job summary

Thames Water is seeking a Strategic Field Technician to support network upgrades in South London. This role involves project management, problem-solving in asset maintenance, and customer liaison. Candidates should possess sound knowledge of water networks and demonstrate excellent communication skills. Join us to make a positive impact on our water services and community.

Benefits

Company Van provided

Generous Pension Scheme through AON

Annual Leave: 24 days holiday plus bank holidays

Access to health and wellbeing benefits

Qualifications

• Water network knowledge and experience required.
• Ability to work under initiative within SLAs.
• Competent in IT systems and office software.

Responsibilities

• Manage network upgrade projects and support team during leave.
• Investigate issues with water supply and quality.
• Liaise with customers to resolve supply problems.

Skills

Good knowledge of water networks

Excellent communication skills

Attention to detail

Tools

GIS

MS Teams

Job description

Job title Strategic Field Technician Ref 41319 Division Asset Operations & Capital Delivery Location Hogsmill - Kingston - KT1 3BW Contract type Permanent Full/Part-time Full-time Hours 38 hours per week Salary Salary up to £36,000 depending on skills and experience + Company Van, PPE and Equipment provided. Job grade A Closing date 19/06/2025

We are hiring for an exciting opportunity as a Strategic Field Technician to join us permanently.

This role will support the Strategic Network Upgrade program across the South London area. Although predominantly working across South London, you may be required to assist our larger Team to obtain KPI targets in North London.

• Base location: South West London - Kingston - KT13BW, however, you will cover the wider area and drive between several different sites; therefore, you will need a full clean UK driving licence.
• Working pattern: 38 hours per week, 07:30 – 15:36, Monday-Friday.

What you’ll be doing as a Strategic Field Technician:

• Required to take ownership of Network Upgrade projects, supporting team members within the group and provide cover for projects during leave.
• You will be contracted to support across the whole Thames Water operational strategic Asset area when business needs require.
• Support network activities during asset failures whilst ensuring water quality compliance during work.
• Minimise and prevent supply interruption, liaising with customers and working to resolve problems where necessary to ensure service is delivered efficiently.
• Develop and enhance working relationships with other teams across the clean water business.
• Support the Network Asset Maintenance within the whole TW estate during Network Events, where required and support to meet business targets.
• Act as local network expert for isolation and rezoning, providing information for risk assessments & sharing information regarding network risks and other Health & Safety issues.
• Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and Interruption of supply.

What should you bring to the role?

• Good knowledge of the processes of water networks is desirable.
• Understands and can demonstrate best practice regarding the Water Network Standards
• Relevant water network knowledge/experience is highly desirable to ensure that Permit to works, mains isolation packs and guided method of works for respective network operations are understood and implemented as per process.
• Ability to work under your own initiative to deliver specified work streams within SLAs.
• Ability to manage overtime usage on a controlled, reportable and fair basis.
• Competent at using appropriate company IT Systems and office-based software, with preferred experience in GIS, Z-One, Sample Manager, MS Teams.
• Excellent communication and interpersonal skills.
• High level of attention to detail.

What’s in it for you?

• Offering a salary up to £36,000 per annum, depending on skills and experience.
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Company Van provided.
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.