Strategic Field Technician

Medirest Signature; Kingston upon Thames; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a leading water company as a Strategic Field Technician, where you will oversee critical network upgrade projects across South London. With a focus on compliance and customer relationships, you will utilize your expertise in water network processes and IT systems to manage and minimize supply interruptions. Enjoy competitive pay, generous leave, and a wide range of health benefits in a diverse working environment dedicated to career progression.

Benefits

Salary up to £36,000

24 days annual leave, increasing to 28 with service

Company van provided

Generous pension scheme

Health and wellbeing benefits

Qualifications

• Relevant experience in water network processes.
• Proficiency in IT systems related to water management.
• Ability to manage SLAs and work independently.

Responsibilities

• Oversee Network Upgrade projects and support team members.
• Investigate network issues including leaks and supply interruptions.
• Provide risk assessments and safety information.

Skills

Good knowledge of water network processes

Understanding of Water Network Standards

Relevant water network experience

Ability to work independently

Proficiency with IT systems

Excellent communication skills

Attention to detail

Tools

GIS

Z-One

Sample Manager

MS Teams

Job description

We are hiring for an exciting opportunity as a Strategic Field Technician to join us permanently.

This role will support the Strategic Network Upgrade program across the South London area. Although predominantly working across South London, you may be required to assist our larger team to achieve KPI targets in North London.

Base location: South West London - Kingston - KT13BW, with coverage across a wider area. A full clean UK driving licence is required.

Working pattern: 38 hours per week, 07:30 – 15:36, Monday-Friday.

Responsibilities:

• Take ownership of Network Upgrade projects, support team members, and provide cover during leave.
• Support across the Thames Water operational strategic asset area as needed.
• Assist during asset failures, ensuring water quality compliance.
• Minimize supply interruptions, liaising with customers and resolving issues efficiently.
• Develop relationships with other teams within the business.
• Support network asset maintenance and meet business targets during network events.
• Act as a local network expert for isolation and rezoning, providing risk assessments and safety information.
• Investigate network issues such as pressure problems, leaks, metering, and supply interruptions.

Qualifications and Skills:

• Good knowledge of water network processes is desirable.
• Understanding of Water Network Standards and best practices.
• Relevant water network experience, including permit to works, mains isolation, and guided methods of work.
• Ability to work independently and manage SLAs.
• Controlled and fair management of overtime.
• Proficiency with IT systems such as GIS, Z-One, Sample Manager, MS Teams.
• Excellent communication and interpersonal skills.
• Attention to detail.

Benefits:

• Salary up to £36,000 per annum, depending on experience.
• 24 days annual leave, increasing to 28 with service, plus bank holidays.
• Company van provided.
• Generous pension scheme through AON.
• Health and wellbeing benefits, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance.

We are the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all—our customers, communities, people, and the planet.

Thames Water offers a rewarding, diverse workplace with career progression, flexible working, and excellent benefits. We welcome applications from everyone and support inclusive recruitment practices.

In times of crisis, our team supports customers directly. Full training will be provided for this rewarding opportunity to learn more about our business and colleagues.

Note: Due to high application volumes, we may close the advert early. We encourage you to apply promptly.