Strategic Executive Assistant to SVP, Customer Success (EMEA)

Genesys; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Global collaboration

Professional development support

Well-being resources

Job summary

Genesys is seeking an Executive Assistant to support the Senior Vice President, Customer Success – EMEA. You will manage complex calendars across multiple countries, prepare executive briefings, and coordinate stakeholder engagements with CS leadership, Sales, Support and Product teams.

The role requires superb organizational skills, discretion, and the ability to operate across diverse cultures and time zones in a fast-paced enterprise setting.

Qualifications

• Significant experience supporting senior executives (SVP/VP or equivalent).
• Ability to manage complexity across regions, cultures and time zones.
• Exceptional organizational and prioritization skills; strong problem-solving.
• Excellent written and verbal communication; high professionalism and discretion.

Responsibilities

• Provide high-level strategic administrative support to the SVP, Customer Success – EMEA.
• Manage a complex calendar across multiple countries and time zones.
• Prepare briefings and materials for internal and external meetings.
• Coordinate executive participation in customer meetings, QBRs, and escalations.
• Serve as liaison between SVP and regional CS leaders, Sales, Support, and Product teams.
• Support communications with key customers and partners in the EMEA region.

Skills

Executive support

Calendar management

Cross-cultural coordination

Prioritization & problem-solving

Discretion & professionalism

Tools

Productivity tools

Job description

Genesys is seeking an Executive Assistant to support the Senior Vice President, Customer Success – EMEA. You will manage complex calendars across multiple countries, prepare executive briefings, and coordinate stakeholder engagements with CS leadership, Sales, Support and Product teams.

The role requires superb organizational skills, discretion, and the ability to operate across diverse cultures and time zones in a fast-paced enterprise setting.